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  1. When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API

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  2. To improve Airbnb synchronization: we'll need to add a channel setting for users to choose whether to delete rooms from Airbnb that don't exist in PMP during synchronization.

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  3. what I'm trying to point out is, that because this is what VRBO sends you, my tax figures are out. This is a problem in that it means I need to make a manual adjustment to ensure my tax figures are correct.

    The solution is to either (1) liaise with VRBO to have this "discount" figure broken down into the 2 separate components when communicated to you, or (2) recognise on the hostfully side that there will always be a tax component, and break it down into the 2x figures based on the property tax rate

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  4. We encounter situations where a guest has already inquired about a Vrbo property and now needs to be instructed to send a booking request. This can be burdensome for the guest, as we are unable to simply invite them to make a reservation.

    If there is an option to pre-approve Vrbo inquiry so guest could book directly, it would be much more helpful.

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  5. It would be highly beneficial to introduce a feature allowing users to create custom channels in Hostfully, beyond the standard ones like Airbnb or Booking.com. For example, users could add channels like "Reception Desk," "Travel Agency Partnerships," or "Corporate Bookings" to track more specific booking sources. Additionally, implementing color-coding options for these channels would allow for easy visual differentiation and streamlined data analysis at the end of the season. This added flexibility would make managing and analyzing bookings much more intuitive, especially for businesses with diverse booking sources.

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  6. When the connection between our platform and Booking.com fails, it can lead to disruptions in property availability, pricing, and booking management. This issue can result in lost reservations, inaccurate listings, and ultimately, a negative impact on revenue and customer satisfaction.

    To mitigate these risks, it's essential to implement a notification system that alerts the Property Manager (PM) immediately when a connection failure occurs. By providing real-time updates, the PM can take swift action to troubleshoot and resolve the issue, ensuring that the property remains competitive and accessible to potential guests.

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  7. Support more amenity mapping for Marriott AC

    Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)

    However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.

    In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.

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  8. Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field

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    Note that the platform already provides a way to do this by using services can you can propose for purchase to guests during the check-out flow: see https://help.hostfully.com/en/articles/2899851-upselling-items-from-your-direct-website-checkout-flow

  9. This option helps connect multiple Vrbo accounts. However, the user interface of this feature in Property Management Platform is not clear and user-friendly for property managers to understand its function. It should be located on the same Vrbo channel page, rather than Third-party agency dropdown and "Listed by" option under property Main Settings. I want this feature to work seamlessly as connecting with multiple Airbnb accounts.

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  10. The error "Incompatible image size or low quality" is unspecific. We would like to know which images are causing the error.

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  11. I want to centralize the sync options in one location so I won't have to manage my listings in both Hostfully and Booking.com. For instance, I can handle mobile discounts in Hostfully, but promotions and deals must be managed through Booking.com. Next, it would be helpful if the user interface clearly indicated what is being overridden by Hostfully and what is not. At the moment, there are only some channel icon indicators next to certain fields. For example, Facilities and Services are overridden by Hostfully, while Promotions and Deals are not. The user interface should be more friendly so that…

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  12. Support feature where we can turn off the Instant Booking mode for Airbnb channel or not have Booking mode automatically changed into Instant Booking when connecting to Hostfully.

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  13. As a PM with Master-Sub setup, when I want to sync Master unit directly to Booking.com room level (instead of hotel level and no room), I don't need to
    - Break current Master - Sub setup on Hostfully
    - Sync Master (now standalone) to Booking.com room
    - Set up Master - Sub again on Hostfully.

    Able to sync Master unit directly to Booking.cm room would be helpful to avoid disconnection.

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  14. 1 vote

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  15. In Booking.com, I can set up whether there are breakfast/lunch/meal included in the rate.

    I would like to be able to set it on Hostfully or manage it directly in Booking.com

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  16. I recently looked at the details of a guest's fees who booked through VRBO. Instead of stating "cleaning fee" it said admin fee. I went to change it on Hostfully and realized there is not a drop-down box for cleaning. Can Hostfully add it as I know VRBO does allow cleaning fees.

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  17. PM would like the ability to add a long stay exemption to channels other than Airbnb.
    Example: ignore a tax charge of 2$ per night for a guest staying for over 29 nights through Vrbo.

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  18. At the moment, we can only force sync at property level.

    let say i change my cancellation policy in all my listings and i did it with my bulk edit tool

    i have to click one by one in the sync button to push the update to Airbnb instantly.

    I'd like to force sync to multiple or all properties at once to save time

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  19. I need to snooze a listing on Airbnb temporarily but I need the property show on Hostfully calendar to check upcoming bookings.

    However, snoozing the listing on Airbnb is overridden by Hostfully. The only way is deactivating the property in Hostfully but then I cannot view the bookings.

    It's really inconvenient.

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  20. like I said, I understand that. But whoever at Hostfully negotiates with Airbnb, if they could ask for that to change, that would make a difference in being able to book these Airbnb referrals. It doesn’t do us any good to know after the fact when the customers are questioning their total fees before booking and we have no idea what those are. I hope that makes sense to you now.

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