139 results found
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VRBO integration removes direct damage claim access and reduces host protection experience
Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.
When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.
This creates confusion and concern for hosts, as it feels like:
The claim process is no longer directly accessible through VRBO
The…1 vote -
VRBO USD Limitation for International Properties
VRBO operates in USD, but many properties around the world are priced in other local currencies. In addition, some countries cannot use Stripe due to country-specific restrictions or agreements, which prevents certain properties from connecting to VRBO directly.
As a result, these properties often have to rely on iCal connections instead of a full direct integration. The downside is that iCal is limited and does not support full dynamic syncing, which can reduce exposure, efficiency, and potentially booking traffic.
A practical solution, which I have seen other PMS platforms implement, is to allow the system to take the property’s base…
1 vote -
Import questions made by potential guests in BDC listing
import questions made by potential guests in Booking.com listing
1 vote -
group booking should not allow guests to book both master and sub units at the same time
We have Booking.com group booking where guests can book both master and sub units and it exceed our max guest ability. It should not allow guests to book both master and sub units at the same time when it comes to group booking
1 vote -
Support for Multiple Rate Plans via Hostfully Integration with VRBO
Currently, my rates are synchronized through Hostfully, and I do not have access to the calendar panel in VRBO. This means I can only configure pricing within Hostfully.
However, Hostfully only allows mapping a single rate plan to VRBO. As a result, guests can only see and book one price option.
Use Case Example:
I manage a property where I would like to offer two different rate plans:
Standard Rate Plan
Price: €100
Includes standard cancellation policy (eligible for refund under defined conditions)
Non-Refundable Rate Plan
Price: €70
Fully non-refundable (no refund if the guest cancels)At the moment, with…
1 vote -
Import a refund amount from the Marriott bookings to Hostfully automatically
Currently, if there is a refund on Marriott, it is not reflected on Hostfully booking, causing a discrepancy in the booking value between both platforms. It would be great if the refund amount were automatically reflected in the Hostfully booking whenever a refund transaction occurs on Marriott.
1 vote -
Import tax_withholding_amount and tax_withholding_details for Airbnb reservations
Please import taxwithholdingamount and taxwithholdingdetails for Airbnb reservations.
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1 vote
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Move Crafted Stays into the channel section so that we could have a rate multiplier for our direct booking pla
Can Hostfully to move Crafted Stays into the channel section so that we could have a rate multiplier for our direct booking platform?
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1 vote
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Support charging pet fees on Booking.com using their “value add” rates
Booking.com now supports automatically adding a nightly additional amount for guests with pets. They do this using “value add” rates. I’d like to be able to create this pet rate, but my connection to Hostfully is preventing me from doing so. Please fix this issue so that I can seamlessly charge Booking.com guests extra for their pets.
1 vote -
hopper
’m curious if anyone here has worked with Hopper Homes yet? (https://hopper.com/travel/homes) Their travel app is huge with younger travelers and seems to drive a ton of bookings. It would be amazing if Hostfully could eventually integrate with them — feels like a great extra channel for all of us to tap into.
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1 vote
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Ability to set beds under "studio" room instead of "living room" for where you'll sleep section
Add the ability to select “Studio” as a sleeping area type within Hostfully so that the bed setup syncs correctly to Airbnb without defaulting to “Living Room.”
1 vote -
Airbnb alteration issue
Unable to alter Airbnb booking. Here is the situation
We have a long-term booking on property A that we need to move it to property B (31 nights)
At the time we move the booking, property B has availability but there is a past booking that blocks a few days on property B.
That makes the whole long-term booking cannot be moved to property B while it has the availability at the time we alter it.
This could possibly cause incorrect accounting report and confusing for our team while guest actually stays on property B but on calendar, their booking…
1 vote -
Be able to customize BDC Room name in Sub units
Right now its not possible to customize the BDC Room name for child listings, just use the Pre-set provided by Booking.com.
1 vote -
Enable the ability to set a minimum age requirement for booking.com guests.
It would be useful to set an age minimum for booking.com guests.
1 vote -
Support for AB2202 Compliance – Pre-Booking Display of Cleaning/Checkout Tasks
Starting July 1, 2025, California AB2202 requires short-term rental operators to disclose cleaning and checkout tasks before a guest confirms a booking.
Currently, Vrbo provides a way to add this information directly in their dashboard. However, there is no way to set or display these tasks on the Hostfully platform, including for the Direct Booking Site or through channel integrations.
Please add functionality that allows property managers to create a list of cleaning/checkout tasks associated with each property
1 vote
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