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247 results found

  1. As busy hosts, any additional nudge is helpful. It would be nice to have a trigger that can email us notifying us that a reservation hold is about to expire if we don't accept it.

    So Booking request with time-based condition trigger would be much helpful.

    2 votes

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  2. Variable in custom template to add Property Cover picture. At the moment, we have to use HTML code if we want to add the property cover to a template which is not pretty easy to use.

    1 vote

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  3. It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.

    5 votes

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  4. The estimated date of the pre-arrival form should be completed automatically using the Leads info.

    1 vote

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  5. Formatting is odd and confusing. Boxes not alligned with text.

    2 votes

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  6. I want to have the option of adding multiple-choice answer types for pre-arrival form.

    1 vote

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  7. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  8. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    3 votes

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  9. I would like to be able to send templates to my owners please.

    1 vote

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  10. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  11. This will help send check-in instructions right after the agreement has been signed

    1 vote

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  12. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    8 votes

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  13. I am looking at where to find variable that we can use for the balance due but without the security being included, not the total without SD

    1 vote

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  14. 2 votes

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  15. What we need is that from a specific time of the night, every time a guest writes to us, he/she automatically receives a message that forwards him/her to our 24 h number, it is something essential for us.

    2 votes

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  16. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    9 votes

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  17. I need the code to be stored both in the Airbnb instructions and in a variable in Hostfully. I don’t want to have to change it in both the Airbnb instructions and a separate variable whenever the code is updated.

    1 vote

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  18. For some properties, there is a check-in END time. It would be helpful to have a variable that can pull that into the custom templates.

    1 vote

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  19. In the Message Log, please add the property name. It can save time by adding the property name here, as sometimes a failed message might be expected on a specific property. By not including it here, we have to go find out which property the guest was applied to in order to figure it out.

    1 vote

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  20. Often, the formatting of messages when sent to Airbnb and Vrbo goes awry. Especially for Airbnb, it seems to add a bunch of line spaces between paragraphs and makes the messages look pretty bad. Is there a way to not have the extra spaces and strange formatting happen when messages are sent to the app inboxes?

    1 vote

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