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  1. 1 vote

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  2. I made a custom template ("Reservation data") to notify our business partner about reservations that come through the Hostfully channel, and triggers for some events (for Booking request, Booking confirmed...). If I put the variable [$LEAD_CHANNEL$] in the custom template, the email notification only says "Hostfully". But if I look in the Dashboard, it says, for example, "inquiry on apartma-most.com via Hostfully". Can I put such information in the custom template, i.e.: "inquiry on <domain> via Hostfully"? I would like the business partner to be informed from which domain the reservation came through the Hostfully channel.

    1 vote

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  3. 3 votes

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  4. It would be useful if a trigger option was to pick a particular guest to send a message to as apposed to all guests of a certain criteria

    1 vote

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  5. Add the condition[$ORDERTOTALDUE_DATE$] on triggers

    1 vote

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  6. Right now you can only create a text trigger using a text template. However, you can manually send a text message using an email template. If you could use an email template with a text trigger it would cut down on the number of templates you need to create. Thank you.

    1 vote

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  7. I am requesting to have the ability to have the automated message "1 day before check in" to be sent earlier in the day. to have the option of different times

    12 votes

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  8. Have the option to create the same trigger as send channel message and email message at once.

    11 votes

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  9. As a professional book publisher in the UK, working in the industry since 2012, we have helped many new author to acheive their publishing dream at https://www.britishbookpublishers.co.uk/kindle-direct-publishing Many new author makes few mistakes while they publish their content on various platforms like Amazon Kindle, Google Books or Apple Book Store, some don't properly formatt their book properly while some failed to comply on their terms of services. How ever as we help them in their publishing journey they get published instantly.

    1 vote

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  10. When the security deposit is automatically released, the guest only gets an email. There’s no way to notify them through the platform they booked on, like VRBO or Booking.com. That’s a big gap in communication.

    We try to keep everything in one place so guests aren’t confused, and this forces us to rely on email when many guests don’t check it. We should be able to trigger a message through the booking channel when the deposit is returned, just like we can for check-in instructions or thank-you messages.

    This really needs to be fixed.

    1 vote

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  11. Please add the property name to the pre-arrival form when completed. When I receive the form information by email I cannot see unless I click into the link what property it is for.

    It would be extremely helpful as I am managing multiple properties with other managers to know who the form belongs to without having to open the link and then click through the tabs to check the property.

    1 vote

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  12. Hi UserVoice Support,

    We are requesting the addition of a booking date variable in the system, specifically to insert the date of the first payment (i.e., the initial booking confirmation) into guest receipts and booking communications.

    This date is not only important for guest records and travel insurance purposes but is also a requirement under the Travel Industry Council of Ontario (TICO) guidelines. TICO mandates that travel agencies provide accurate transaction documentation, including the date on which the booking or first payment was made.

    Having this variable will allow us to automate compliance and maintain transparency with our guests while…

    1 vote

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  13. Certain variables, such as [$TRANSACTIONAMOUNT$], [$TRANSACTIONID$],[$GUESTINFOURL$]- which leads to the pre-arrival form, and others are only functional in system templates. I'd like to be able to insert them into custom templates so that I can have more control over formatting, colors, branding, and when these messages are triggered.

    3 votes

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  14. The current booking setting is set to booking request, however, we're using VacationRentPayment (VRP) and by design they charge guests immediately when they place the requests.

    We want to turn off triggers for only reservations that use VRP, so they don't get the check in informed, So that I can encourage them to cancel if it don't like the reservation.

    We want to add a trigger condition to distinguish the payment method

    1 vote

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  15. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    79 votes

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  16. Ability to select a complex condition that sends the trigger only if it is not a same-day booking, or to be able to select 'before stay start' in * hours and up to * hours, with the 'up to' value being negative.

    2 votes

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  17. Add Arabic as Language in templates

    1 vote

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  18. At the moment, a confirmed booking from Vrbo with success transaction is imported into Hostfully as NEWINQUIRY . Then the start of processBookingRequest method, we set the status as QUOTESENT. After the payment has been processed successfully, we change the status of the lead to BOOKEDBYCUSTOMER and then we thrown the NEW_BOOKING event.

    This causes both triggers for 'booking inquiry' and 'booking confirmed' fired for Vrbo confirmed reservation which confuses our guests and miscommunication. Some guests may not be happy because they're asked to pay while they have done it already.

    1 vote

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  19. Trigger should fire for inactive properties. We deactivate the properties temporarily, but there are active reservations and we need automated messages sent to guests.

    1 vote

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  20. I would like to set up ne email triggers ot send messages 90 days or less to guests for a listing. However, I am noticing that if I set this new trigger up, it is sending the messages to existing reservations. I only want to them to send to new reservations as the message will impact the guests expectations and experience. How is this not a feature to control???

    1 vote

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