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  1. I'd like to be able to see exactly what my messages are going to look like to my guest. A "sample" function in templates and triggers would be helpful here, either just for individual messages or with a "complex condition" where I could say "guest books x-property..." and then see ALL the automated messages that would go out to that guest in the order they'd be sent, with all the variables filled with mock information or information I could provide in that complex condition.

    1 vote

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  2. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    6 votes

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  3. Adding the ability to send warnings to teams when check out and check in times are not between certain working hours, for example somebody checking in at 22:00 would need special care from the team, thus a notification to their whatsapp a couple of hours from the checkin will be very useful and may prevent problems with the guest

    2 votes

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  4. I'd like to have a trigger fired a Job notification to an assigned service provider based on the Job type when there's a Job created.

    In other words, I'd like to have 1 more condition for Job created trigger which "Job type".

    And I want all service providers' jobs to be populated under that category.

    5 votes

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  5. Notification for failed trigger so PM can resend or check what is missing

    86 votes

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  6. At the moment, leads from TA are imported by iCal. And iCal leads are considered as blocks so triggers don't work at all.

    It would be much appreciated if we can communicate with TA leads from iCal.

    2 votes

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  7. When I do direct bookings I allow people to make two payments. I want to send my template to both guests who already paid full and paid partially

    1 vote

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  8. The Complex Conditions could simplify the entire Workflow Trigger process. This one area could handle all current trigger settings. And at a minimum, it should handle triggers for #s of guests, # of Nights, and Average Rent.

    Additionally, leveraging the existing "Complex Conditions" model to nearly all fields lead/reservations could be exposed with trigger AND & OR logic. Opening additional data fields and Creating this simple tool allows full utilization of our data to increase our income and guest experience.

    2 votes

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  9. As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.

    6 votes

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  10. I need to collect IDs for all drivers, as this must be sent to the front gate to let each car in. So, to automate this properly, I need to be able to add custom image fields, and text fields associated with each image field (i.e. first and last name).

    2 votes

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  11. If we have a negative interaction, it would be nice to be able to easily cancel the scheduled review at that time, including from the app.

    1 vote

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  12. I can cancel, then manual review, then post from there, but it's clunky. I'd like to go through checking reviews and either approving or cancelling them. Then the next time I'm back on the page, I'd like it to be easy to tell which have already been checked so I don't check them again.

    1 vote

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  13. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    29 votes

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  14. Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.

    16 votes

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  15. Add a variable for recommendations only guidebook

    3 votes

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  16. I want to have a new variable [$AgentFirstName$] to pull the name of the account being used to respond to a message

    1 vote

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  17. 1 vote

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  18. The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!

    19 votes

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  19. AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

    I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

    Currently there is no way to accurately reflect the AirBnB host payout amount in the…

    9 votes

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  20. Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

    16 votes

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