107 results found
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Ability to adjust the tone of AI suggested responses in the Inbox
A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…
3 votes -
Automated Response Reminder for Unanswered Leads and Messages
I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.
The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).
Customizable Timeframes:
Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).Notification Options:
The reminder can be sent via email, SMS, or…1 vote -
Undo Suggested Response - AI Chat
It would be nice if there was a way to undo the suggestion though
2 votes -
2 votes
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AI for internal use
Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…
3 votes -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
20 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Can see the status of messages in the inbox thread
I want to see if the messages are read by the receivers in the inbox thread so that I can communicate with guests better
2 votes -
Filter Inbox by payment status
I want a filter messages in the inbox by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.
5 votes -
Ability to pull all attachment from the inbox
I would like to have the ability to export all the attachments like photos, and videos from the inbox
3 votes -
Show Arrival/departure time (Stay details) in the lead information in inbox page
Since the Inbox is the place I spend most of my time, it would be very helpful if the reservation details in this panel were accurate.
It currently shows the standard checkin time of the property, which might not be accurate. I'd like to see the arrival/departure time in Stay details tab in the Inbox page.
1 vote -
Allow to have sound notification for inbox tab
On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.
1 vote -
SMS or WhatsApp messages should show line breaks
the SMS templates should present with line breaks
15 votesWe will fix this. Now, please note that, while most modern devices and SMS apps will display line breaks as intended, older devices or certain carrier systems may ignore line breaks and display the message as a single block of text.
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When sending a custom template from the inbox, show the subject line of the custom template.
When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.
5 votes -
owners need some kind of notification if messages don’t go out
Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you
1 vote -
Select the most recent reservation to send messages to Vrbo Inbox for returning guests
it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message
2 votes -
Allow user to make multiple selections per Inbox filter
We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
- Reservation Specialist handles messages and booking modifications prior to a guests' stay.
- House Manager handles messages from guests in-stay
- Vacation Designer handles messages from booked guests and in-stay guestsThe inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)
2 votes -
Keep old Vrbo thread even changing email address
At the moment, for Vrbo bookings, when changing the email address, it generates a brand new thread without any past conversations, making it hard to track past information. We'd like to keep the old Vrbo thread on Hostfully inbox, even when the guest email was changed
6 votes -
Add a new "contact" filter in Inbox page
Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.1 vote -
Have hostfully links work with BDC inbox
Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional
1 vote -
Inbox Easier View / Navigation
Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.
My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest
2 votes
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