107 results found
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Adjust wording to avoid confusion for "Auto" button when sending messages on Inbox
It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.
1 vote -
Like Duve allow to include other @teammember in a conversation, either visible to guest or hidden
Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members
1 vote -
Separate the inbox notification for assigned agent.
Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?
1 vote -
Inbox - extra guest
It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.
5 votes -
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…5 votes -
Ability to send message as "Guest" via Create Message endpoint
Would it be possible to forward messages from a guest who booked through an external site to Hostfully?
I'm referring to the Create Message endpoint: https://dev.hostfully.com/v3.0/reference/createmessage-1.
Could you provide suggestions on whether the Create Message endpoint could support sending messages with a status of "CREATED"? Currently, it only supports "SENT," which is always treated as sent by the property owner/manager.1 vote -
Task management 'complete' button in the unified inbox
Task management 'complete' button for guest, team messaging.
For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.
2 votes -
Be able to print guest conversations
inbox data - Print button
4 votes -
Be able to send bulk messages
Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers
25 votes -
Booking Agent should not able to view thread with Owner
Currently, the booking agent can able to view the thread message with the owner of the property that they are not assigned to.
1 vote -
White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
10 votes -
Add tabs to sort inbox into Guest, Owner & Team messages
Can we please sort these in to different tabs. Every time an owner gets sent an automated email for a new booking it shows up in the top of my inbox. Completely unnecessary and bumps more important guest communication down. But having a tab for just Owner messages would allow me to find the owner message thread so much quicker
1 vote -
Be able to select if the host or the co-host is sending the message in inbox >Airbnb
Automatically send the message under the name of the host or co-host that is sending the message in the inbox > For airbnb
3 votes -
Sync message edits from Airbnb
When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API
3 votes -
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
4 votes -
Search by date in Inbox
Search by date in inbox
2 votes -
Ability to manually send variables form the inbox
For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.
2 votes -
4 votes
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To have the option of UK English rather than US English
Currently, the default language is US English therefore the AI Bot answers using US spellings. This then shows our guest that we are using a Bot to answer.
It would be great to have the option of UK English as a language option.2 votes -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
16 votes
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