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Property Management Platform - Web

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90 results found

  1. Since emails are not provided in Airbnb leads, so it keeps error when we send "Checkin instruction" every time on Pipeline.

    I want to be able to send checkin instructions for Airbnb reservations from Pipeline that will go to Airbnb inbox.

    2 votes

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  2. As a VRM, I would like to have Nextpax logo in the leads in Pipeline page if leads come from Nextpax channel.

    2 votes

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  3. As a VRM, I want to be able to delete a customer profile in the CRM (in all customers page) as I don't want the test customers listed there.

    2 votes

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  4. Hi team,

    At the moment, on Order details page, it shows the detailed breakdown of each tax, and tax on a tax is on a separate line.

    It's your current design and it's not possible to change on UI for now.

    However, we'd like to show tax on a tax on the same line with tax it self, basically, the total of each tax, instead of having 2 lines for 1 tax.

    it's more the details for customer invoicing that we are interested in.

    3 votes

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  5. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    1 vote

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  6. 1 vote

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  7. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    2 votes

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  8. We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    2 votes

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  9. I would like to have the ability to delete canceled reservations for all channels

    1 vote

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  10. When I add the order adjustment via Pipeline,
    If I I pasted the amount "3,031.56" > it recorded only "$3" which is not the desired amount.

    if you put a comma, the system is going to add only the numbers before the comma. The only symbol you should use is the period for the decimals.

    As the user, sometime I will not notice about the commas, could you please add the headup or show the error instead of inserting the number before the comma as now?
    Thanks.

    1 vote

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  11. Get a notification when a lead is about to be expired.

    2 votes

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  12. As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.

    2 votes

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  13. When updating guest’s email from Pipeline / Lead view, it does not update in “See all customers” list. We have integration with MailChimp which is great and can support us a lot on marketing purpose, but sometimes I still need to correct the email address, especially for Airbnb guests and I have to update it directly in Hostfully.

    However, the issue is mentioned as above. So if it’s supported to update guest’s email, it would be great.

    1 vote

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  14. It would be helpful if the lead view has information of lead creator, something like "Created by..." and it can be pulled to Enhanced reporting. As we would love to see how our Booking Agents work.

    1 vote

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  15. Add a status marker indicating that you or your team have sent the payment request reminder to avoid multiple emails sent to guests. Similar to the marker that is added after Check in Instructions have been sent or the Pre-Arrival Form completed.

    1 vote

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  16. I want to add tax to line items in the lead modal.

    1 vote

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  17. I can edit the Taxes field, but I can't edit the "Cleaning fee taxes" field. It would be useful to have cleaning fee taxes editable for custom quote too, like taxes field

    3 votes

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  18. Airbnb inquiries remain in the pipeline and can not be deleted. I would like the ability to delete them as they clutter the inbox. It skews agency stats/metrics

    3 votes

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  19. As a VRM, I'd like to see the Host fee from HVMI so I could know how much they take from each reservation

    2 votes

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  20. When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
    Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
    This is a serious limitation in your platform and causing us a lot of issues…

    2 votes

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