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102 results found

  1. When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."

    It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb

    7 votes

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  2. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    20 votes

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    under review  ·  6 comments  ·  Channels  ·  Admin →
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  3. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    59 votes

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    under review  ·  4 comments  ·  Channels  ·  Admin →
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  4. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    12 votes

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  5. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    4 votes

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  6. Support more amenities for booking.com

    3 votes

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  7. Make Phone field mandatory on our Direct Booking site.

    3 votes

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  8. Hostfully does not enable hosts to specify the number of pets allowed in property setting, but Airbnb does. As a result, Hostfully does not communicate the pet number to Airbnb, and Airbnb displays its default value of 5 on the listing.

    The property manager would like to be able to define the number of pets so that the information is accurate and does not mislead guests.

    7 votes

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  9. I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
    At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.

    22 votes

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  10. Following our article, the modification for Airbnb res would need to take action on Airbnb then the change would flow into Hostfully.

    However, initially, when the guest made the alteration request, the PM would not receive any notification from Hostfully but only receive the notification for Airbnb modification through Airbnb. The change was confirmed and reflected in HFL without any notification.

    I would like to have the notification for the modification request from Airbnb guests from Hostfully not only Airbnb.

    5 votes

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  11. 4 votes

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  12. 2 votes

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  13. On Booking.com Extranet => Property => Facilities & Services, we can upload photos for the facilities we have in-house, which helps increase our listing score and get more bookings.

    However, this feature is not supported within Hostfully and can also be overridden by Hostfully. Every time we refresh the sync from Hostfully, all setups in the Extranet for Facilities and Services are wiped out.

    This is a critical issue, so supporting this feature would mean a lot. Thank you.

    2 votes

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  14. 1 vote

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  15. I'd like to integrate directly with Hotels.com from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    4 votes

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  16. It appears that captions don't appear on direct booking site when viewing photos.
    I’d think it’d be good if they were displayed somewhere.
    They have relevant and important information.
    It'd be great if captions can be shown there.

    4 votes

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  17. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    2 votes

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  18. 3 votes

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  19. When a guest or Property Manager (PM) submits a request to change their reservation, a temporary block will be placed in Hostfully PMP. If the PM or guest does not respond to the request, the temporary block will remain in PMP. I want to be able to submit, manage and withdraw Airbnb trip change requests in Hostfully; or make trip change requests auto expire after 24 hours, for example, so I don't have to withdraw the request from Airbnb to remove the block.

    1 vote

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  20. As I am in a municipal that Airbnb is the only registered platform with the city to accept any booking under 30 days, I still want the opportunity which I can list at other OTAs, but instead of that, I would need the option to list 30days+ in other OTAs.

    4 votes

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