453 results found
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Select Lead Source for Manual Bookings
It would be great to select a lead source when manually entering a booking rather than it just saying it is from Hostfully. For example, a booking from a lead from FurnishedFinder and a booking from a lead from word of mouth both show up as "Hostfully" booking, whereas we would like to differentiate the groups to know specifically where our bookings are coming from.
6 votesThe exact source can also be sent via "referrer" or "notes" or "exterNotes" for better reference.
https://dev.hostfully.com/reference/createlead
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[MOBILE] Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
1 vote -
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc
8 votesHi all,
We have it updated.
- If there is no previous message in the thread - the messaging channel would be default to the one based on the lead
- If there is a previous message in the thread - the messaging channel would be default to the one based on the last messaging channel used in that last message
Thanks to your contribution and support!
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Add channel icons next to the property type options that are applicable to each channel.
Or do all of the property types apply to all channels (except booking.com)?
1 voteWe now have separate sections for each channel with their specific listing/property/room types.
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Add Request to Book for Booking.com
Right now only instant book is available. PMs would like to use a booking request flow instead.
28 votesGreat news! You can now set Request to Book for Booking.com!
Currently, this option is limited to:
- New properties on Booking.com (i.e., listings that are newly introduced and meet Booking.com’s eligibility requirements). Existing listings already set up with Instant Booking cannot be switched to RTB.
- Specific property types where guests rent the entire place, including: Holiday homes, Apartments, Villas.
- If you are using master - subunits, or multi-unit listing, the option to set "Booking Request" is only visible in the top-level property (e.g. master unit). Still, all the child listings will inherit the same booking setting as that of your top-level property.
For more details, please refer to this article: https://help.hostfully.com/en/articles/12118899-handle-booking-requests-from-booking-com
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Remove cleaning fee from order if it is $0
Even if the cleaning fee amount is $0, it still shows up as a line item in the order. We would like the ability to remove it.
1 vote -
Remove the "Sign Up For A Free Hostfully Account Here" from the direct reservation confirmation
big issue with the guests because whenever they make a direct reservation, the confirmation shows in big letters "Sign Up For A Free Hostfully Account Here".
This confuses the guests and they have to clarify each time they don't actually need to register for any account since they are only booking a reservation.31 votesWe have removed all references to the guest portal.
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Add condition to a tax
Add conditions to a Tax:
Example" "if more or less than X nights"
3 votesThis is available on our new fees and taxes tab within property settings. Thanks for the idea and votes!
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Remove option "Preapprove with Hold" in PMP
Airbnb discontinue the functionality to preapprove with date blocking, Hostfully should remove the option to "preapprove with hold" to align with their system
4 votes -
2 votes
This is not available.
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Quick add service providers to all properties
When adding service providers, it would be helpful to be able to automatically assign them to every property or property group from the service provider page rather than having to go into each individual property to add them. Or at least an option to automatically give service providers calendar access for every property/multiple properties in one place rather than in each property.
4 votesYou now add service providers without associating them to a property. You can then go to each property and toggle on the ones you wish to use on the service provider tab. It's much more streamlined.
More info here!
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Capitalize letter V for Las Vegas when filtering locations in DBS
When clicking on "All locations" to filter locations on DBS, the Las Vegas is spelled as "Las vegas".
Please fix it as I just want it to look professional without errors.
3 votes -
Availability of AI suggestions (Unified Inbox) on Mobile app
Property Managers want to be able to use the Inbox's AI suggestions feature on the Hostfully mobile app
3 votesDelivered in june 2024
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Add Google Analytics tracker to payment confirmation page
We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?
4 votes -
Airbnb "Where you'll sleep" photos
The photos from Hostfully can be mapped to Airbnb even though it's not a sleep area so the work "Where you'll sleep" could be a bit confused, I think it would be better if we can change it to something like "Map to Airbnb" only or remove the "sleep portion".
3 votesThe new v3 photo manager now supports the new "Map to room" as available on Airbnb. Please contact our team for early access if interested.
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Import Airbnb messages from secondary guest to Hostfully Inbox
At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.
65 votesThis feature is now released to production.
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2 votes
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Have ability to move Airbnb/BDC reservation in Hostfully calendar
I want to be able to move Airbnb/Booking.com reservations in Hostfully without adjusting them on the channel sites to optimize my portfolio.
Sometimes, guests refused to update the reservations in the channels even though the property booked is not their current stays
3 votesGreat news! You now can move Airbnb and Booking.com reservations between different properties.
For Airbnb, you have 2 options:
- You can request a change to the Airbnb booking, select a new listing, then wait for your guests to accept it. Once done, the Airbnb reservation will be moved to the new listing. More details here: https://help.hostfully.com/en/articles/1861331-modify-a-quote-or-reservation#h_d497b10d70
- If you are using Hostfully's Multi-unit feature, you can freely move the Airbnb booking to a different unit of the same type. More details here: https://help.hostfully.com/en/articles/11179690-manage-bookings-for-a-multi-unit-listing#h_cdba5c55db
For Booking.com, you can only do that with the Multi-unit feature. Learn more here: https://help.hostfully.com/en/articles/11179690-manage-bookings-for-a-multi-unit-listing#h_cdba5c55db
Thanks for your patience while we worked on these improvements!
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Support field "Tag on Booking" in Enhanced Reporting.
The situation occurs when a booking imported from Rental United does not have a source, such as Booking.com, Agoda, etc. This also happens when there are bookings from other offline sources such as travel agency, etc. We can add tags on the lead modal but cannot pull it into Enhanced Reporting.
There are only two fields which are Guest tags and Tag (hasTag), none of them can pull the tag we add from the lead modal. It would be great if there is a field to support that so we can have more information in the report for further analysis.
6 votesHi everyone! We're excited to inform you that lead tags are now supported in the Enhanced Reports. When you tag a booking for a guest, that tag can now be pulled into the reports. You can find the Lead Tags under Field Category > Booking.
For more details, you can refer to this article: https://help.hostfully.com/en/articles/6572868-understand-the-enhanced-reporting-s-field-glossary#h_20a2ab6860
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Calendar defaulting to expanded view for units
the calendar list not staying expanded as it used to. It's definitely annoying to have to expand everything again each time you refresh the calendar (this limitation only applied to units for Multi-Unit Properties)
7 votes
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