91 results found
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Add Pets as a Complex Condition in Messaging Triggers
You are currently able to log the number of pets and infants on a property in the reservation process.
It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.
10 votesWe're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
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Inbox Replies from Guests should only include their reply.
Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.
6 votes -
Ability to rank the services presented to guests during payment flow
Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings…
3 votesThis is great feedback and we're currently designing for it.
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Change the color of property tags.
For organizational purposes, it would be nice to manually select the color of property tags. At present different colors are assigned to new tags, seemingly at random.
With the ability to color coordinate tags, a manager could quickly see if a tag referred to a location, an amenity, rule, or some other category that they have set internally. This would greatly improve the efficacy of the tag feature.
3 votes -
Hide owner information from different team users with access to property information
When you add a new team member and give them access to 1 or multiple properties from your inventory, you can then assign a role to them.
The different roles are as follows:
- associate
- booking agent
- property sales manager
- manager
When you assign either of the roles that gives the team member to a specific property and all of its details, this also gives them access to the OWNER tab of the property.
The owner tab of the property stores personal contact information of the owner of the property and this does not need and should not be visible to…
8 votesThis is a great suggestion and we're designing support for it.
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Direct Book- Customizable Reservation Requirements
Currently, the only required information the guest needs to input when instantly booking via Hostfully is their name, email and dates. We need to collect mobile phone numbers, whether or not they're bringing a pet and would like to require a message from them about their stay.
For instant booking on Airbnb, you can require the guest to answer your customized questions at booking. It would remove so much back and forth for me if I could customize what we capture from the guest at the time of booking.10 votesRegarding customizing the booking flow for pets, the system provides a very elegant and customizable solution, which is described in this article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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Weekend Rate Adjustment for Pricing Periods
Please add a Weekend Rate Adjustment option to the Pricing Periods feature. It would be great if it could be a dollar value as well as a percentage increase. It is very time consuming to go through each pricing period adjusting the weekends. This would make using the pricing periods much more better. Thank you!
13 votes -
Add which agent sent a message to the guest
Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"
It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"
It will make it easier to track agent responses in the booking thread
6 votes -
View Property Name In Scheduled Messages Tab
Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.
16 votes -
Ability to offer a guest an extended discounted stay or early check-in/check-in if there is an opening after their checkout date
The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!
17 votes -
All reviews in one place (Reports)
View all recent reviews in one report or place in hostfully. With multiple properties, it is too tedious to go through each property to read reviews. One report that displays all reviews would work great.
22 votes -
Inbox message color-coding based on channel
colour coding would instantly identify which channel the message comes from
6 votes -
Enhanced Reporting: Improve UI
Although the custom report system is capable of grouping variables in one column, the user interface for customization isn’t yet advanced enough to handle it.
4 votes -
Edit fees/taxes
Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.
We should be able to edit this information as we do with any other content.
In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.
As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.
30 votes -
Build a native integration for PropertyCare.com
I would love to see an integration with PropertyCare.com, especially since Hostfully's templates and triggers leaves a lot to be desired and there is no native 2-way SMS capability.
3 votes -
Credit card processing fee only applies to RENT but not to Total amount
Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.
34 votes -
Create gap-day trigger 48 hrs before booking starts/ends, allowing guest to add days
If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.
27 votes -
Booking lead time / % at reservation customizable per channel
Integrated partners with VRBO and booking.com are forced to be the merchant of record but also forced to be instabook. This leaves no time to vet your guest. This is a receipt for fraud! The booking lead times should should be able to be set per platform. Moreover, the % due at reservation should also include a category to pay the remaining % "x" days AFTER the RESERVATION is made.
7 votesWe are scoping out the effort to set booking lead time separately for Booking.com.
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Assigning multiple Service Providers per property
Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.
40 votes -
Property images loading sideways
For the random issue of images loading sideways, can the support team add a "ROTATE" button? It will easiy/quickly resolve this issue.
11 votes
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