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Credit card processing fee only applies to RENT but not to Total amount

Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

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Vad shared this idea  ·   ·  Report…  ·  Admin →
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  • nicole commented  ·   ·  Report

    There should be an option when you add a percent% based fee "calcuate on statement total" (obviously not on tax) or "calculate on rent" only.

  • Minty Living commented  ·   ·  Report

    YES PLEASE! I am currently having to manually calculate and input the fee on each reservation in Hostfully to account for the Stripe Fees. Additionally, Stripe allows our tenants to pay via Wire Transfer, but using Stripe for payment via Hostfully only allows for CC transactions.

  • Vad commented  ·   ·  Report

    Thank you. I understand the Vote system but in my opinion, this is a huge problem and it is easy to fix.

  • AdminThien (Admin, Hostfully) commented  ·   ·  Report

    I see Vad. Thank you for clarifying it. Now we understand your idea. We added it to the list of feedback tickets and our engineer will consider adding it next time they work on this field of the product based on the votes on this idea.

  • Vad commented  ·   ·  Report

    Hi. Here is a real example from the past reservation.

    Rent $ 435

    Cleaning fee $ 100

    Cleaning Fee Tax $ 12.75

    Fee For Damage Liability $ 300.00

    Credit card processing fee $ 13.05

    Taxes $ 55.47

    SO the Credit card processing fee $13.05 is 3% of $435 but STRIPE charged me $36.03(Hostfully application fee:$9.16 and Stripe processing fees:$26.87).

    I can send you screenshots to prove it.

    I don't want to charge my guest extra but I have to increase my Credit card processing fee to compensate for it but it's still not accurate.

  • AdminThien (Admin, Hostfully) commented  ·   ·  Report

    Hi Vad.

    Thank you for your message. Actually, all the fees and custom fees are based on the rent amount, not the total amount. Can you please check it again and let us know how it goes?