119 results found
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Notification to owner or agent for a stay payment not completed
Sometimes we authorize people to pay not full payment at reservation, but the system but the pms do not send notification for stay not pay in full
2 votesYou can easily set a notification for such cases by using a complex trigger and setting it up as described on the attached screenshot. Essentially you can send a notification to yourself if the booking is not paid in full 1 day before the check-in date. (you can adjust the timing as you see fit).
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Notify us that a direct booking inquiry is in our pipeline
Currently, we are not receiving any notifications that someone has inquired about availability unless we log in and look at our pipeline directly in Hostfully. The mobile version is awful and hard to navigate to see this (another suggestion I have submitted).
If a person inquires as a direct booking via our website where the Hostfully URL or widget is being used and they are requesting info, booking direct is preferred for us. Please send us an email so that we can communicate with the prospective guest in a timely manner.2 votes -
Add bookings to our calendars directly from the booking widget
Calendar widget to add bookings to our calendar. Looking for the ability that when a booking is confirmed, we receive an email with a link to add the booking info to our calendar on our computers/phones.
2 votesWhile the Booking Widget can't add bookings directly to calendars, you can use our Zapier integration with Google Calendar. Once there's a new booking in Hostfully, it will be "zapped" to your Google Calendar. Further details can be found here: https://help.hostfully.com/en/articles/4747660-how-to-enable-zapier-and-create-your-first-zap
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Direct Booking - Option to book without credit card information
Option to book without credit card.
Some guests don't want to put their credit card information in advance.
It would be nice if there is an option for guests to make a booking request without credit card information.=> It helps property managers to get more bookings
Deborah: deborah@thebutler.co.nz
2 votes -
Add Rental Rules to Booking.com and VRBO
Extend Rental Rules to other platforms other then just Airbnb and Hostfully. VRBO and Booking.com bookings currently don't receive them.
2 votes -
Allow downloading all Customer's data
In Pipeline > See All Customers, I can have the guest's data, but if I want to download it, I have to manually click on each induvial letter, drag to copy, and then pace them into a spread sheet 26 times to pull emails.
If there's a button to download everything upon a click, it would be much better.2 votes -
Bulk reviews upload
At this moment there is only possibility to upload one review in API using POST /reviews function. It will be good to have possibility to send list of reviews in one request.
The limit per API key is not allowing quickly upload all the reviews for one Property Manager.2 votesYou can do this using the "reviewsbulk" API - please see the API documentation at https://dev.hostfully.com/reference/reviewsbulk-post
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Schedule payment reminders to the guest/host when a VRBO reservation is only partially paid
In VRBO reservations, if payment is split into two or more payments, and not all of them is paid, then need to highlight past due payments and/or send payment reminders to the guest/host. Otherwise guest may come and stay and leave without host realizing the reservation was never fully paid! After integration, VRBO doesn't send those payment reminder emails and relies on the PMS (Hostfully) to handle that.
2 votes -
Exporting all fields
In the Reports section, adding a fourth tab named All fields. After specifying the period (from.... To), being able to export absolutely all fields in .xlsx file.
2 votes -
2 votes
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Hide guest name from Service Provider's calendar
Ability to hide guest's name from Service Provider calendar as I see it's not necessary for them to see that.
1 voteSetting to uncheck is "Owner can view booking details" on the Owner Tab (Property Settings > Owner > Owner Permissions)
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1 vote
This already exists. If the guest enters a message in the booking widget, this message automatically shows in the inbox as the first message in the thread.
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Ability to block homeowner's view of guest information & names
As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.
We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.
The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…
1 voteThis can be achieved by unchecking the box "Owner can view booking details"
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Edit Hostfully default templates
Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.
https://help.hostfully.com/en/articles/5404021-custom-template-examples
1 voteYou can already edit the Hostfully default System Templates: just click on the English link to open the template, edit it, save, and that's it.
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Canceled bookings don’t show up in owners report
Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.
1 voteYou can just use the filters available in the report creation screen to not filter our cancelled bookings.
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Deactivating properties should disable channel connection
If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.
1 vote -
Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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Add hold event for trigger
When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.
We want to use that because we work in multiple countries so we can send the specified email.
1 voteWe already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.
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Digital Guest Guide
It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.
1 voteYou can already do this by enabling your Hostfully Guidebook integration from the Integrations page and cick on the link "Automatically sign into my Hostfully management console"
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Extra field for direct booking
Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx
1 voteDirect bokings are already identified as coming from the Hostfully channel.
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