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Property Management Platform - Web: Templates and Triggers

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Allow System and Custom Templates to be sent Manually.

I saw that there was a similar request which was marked completed because SOME messages can be RESENT from the Message Log.
However, I would like to be able to send Templates manually INITIALLY.
Also, not ALL messages are being logged in the Message Log.

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  • AdminPhoebe (Admin, Hostfully) commented  ·   ·  Report

    Hi all, meanwhile, a workaround is:

    Step 1. Go to Inbox to send the custom template
    Step 2. Go to Templates & Triggers > Scheduled Messages to delete the scheduled message that should not go out

    Hope it helps!

  • AdminEric Andersen (VP, Operations, Hostfully) commented  ·   ·  Report

    We are making progress on this and excited to release it in the near future! We'll update this ticket and also send an email to all clients with a link to a help article once the feature is complete. Thanks for your patience, expressing the need for this, and submitting your votes!

  • AdminThien (Admin, Hostfully) commented  ·   ·  Report

    Hi Alex.

    Thank you for the idea.

    We have received your idea and will consider adding it next time we work on the Templates and Triggers field of the product. You will be notified when it is done.

  • Alex Rep commented  ·   ·  Report

    Have you ever had a guest pay for an early check-in or just simply had a rockstar cleaning staff finish a unit ahead of schedule? You want to get the check-in details to your guest earlier but in order to do that you have to manually type / send the info instead of clicking a button that fires the trigger.

    There are other circumstances that may warrant firing the template sooner but this is a common one.

  • Mandy commented  ·   ·  Report

    We should be able to manually send system and custom templates through messaging at any time on all platforms.

  • Mandy commented  ·   ·  Report

    We should be able to manually send system and custom templates through messaging at any time on all platforms.

  • Jon commented  ·   ·  Report

    Problem is that not ALL messages are being logged in the Message Log

  • Matt Latham commented  ·   ·  Report

    This isn't complete. The functionality does not pull the message "variables".

  • Matt Latham commented  ·   ·  Report

    I just tested the new functionality. The manually triggered message does not include the message "variables" e.g., [$SERVICE_TITLE$] or [$JOB_DATE$].

  • Greg Dorban commented  ·   ·  Report

    I would add the ability to see the sent message in the log, not just a message went out.

  • Kelli Grummett commented  ·   ·  Report

    It is ridiculous that templates created can't be sent to guests. Unbelievable. It takes a lot of work to create and keep communication updated, and your platform requires that we have to do it on every single booking site as well as yours. It just added another step for me, when this is supposed to make it easier for me. I'm not happy at all about this. I specifically was told this could be done during the sales process. Since I have one important message that only can go to a select audience, and not everyone!!! Maybe since this was "planned" last October, the sales person didn't know that it hadn't been done yet!! Unbelievable!!

  • Paul commented  ·   ·  Report

    Create canned response facility for unified inbox messages (similar to the airbnb "Saved messages" )