Long term stays and recurring payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just book the first month at the time of reservation, and then we manually place a hold on the property for however long the guest thinks they'll most likely stay. This manual process takes a lot of time and is very prone to error. We really need a way that guests can book for, say, 3 months, but only be required to pay for the first month at the time of booking. If Hostfully could then automatically charge the guest every month until the end of the reservation (at the same nightly rate the guest paid for the first month), that would save us SO much time and reduce our margin of error.
Paul Tinsley commented
I'm not sure I understand what you mean by manually charging them? I don't see a way to manually charge someone, I see ways to mark something paid, ways to send a payment reminder, etc.. Are you suggesting we go and make an invoice in stripe directly?
More feedback on this, I think allowing us to pick the # of chunks to break the payments into is important. The use case where this matters are people on work assignment. If they are expected to do monthly expense reports they will likely want to pay monthly. Some people don't have enough room on their personal cards to pay for an entire month so they ask for every two weeks etc...
One size fits all wouldn't really work here. The system we moved from to hostfully had an amazingly intuitive way to handle this that met our needs 100% of the time. I'm attaching a screenshot of the UI, there is an add payment option that (by default) evenly splits the amount of the payment based on the # of payments, but, you can edit each one if needed (we never did). In the second screenshot you can see that there is a set of pre-defined choices for when that payment is due as well as a custom one, we would set a day for each one of those payments based on the agreement with the tenant and on that interval another stripe transaction would occur and bill the card.
Ross Shir commented
I feel a better and more flexible and simple way to implement this only once is to allow managers to split payments the way they want and send balance payment requests for partial amounts due instead of the whole thing.
Right now if we go to "pipeline->Send Balance Payment Request" , it will
send a link to collect the whole remaining balance.
All we need here is the option to specify the $ amount when sending any balance payment request email. Then each manager can decide how to split the payments based on rental terms and agreement with each guest.
For us it’s anything longer than 30 days.
Additionally, it would be nice to set up a different long-term lease that the guest signs rather than the standard house rules sent out.
If stay > 29 days, long term lease, payment due 2 weeks in advance.
Stay - 14 days = first 30 days due
Next 30 day cycle - 14 days = next 30 days due. Etc.
It would also be nice if we could enable the ACH option in stripe to collect the money rather than losing the higher percentage to stripe for long-term guests.
Jesse Lear commented
Thanks! I define it as any stay longer than 30 nights.
The automatic feature suggested above would primarily be helpful for stays of 60+ nights (situations where we extend the guest’s stay multiple times so that they can pay 30 nights at a time.
Honestly, though, at this point I would be happy just to be able to extend a guest’s stay manually again. We have been having lots of issues lately extending guests stays via Hostfully due to A) current reservations showing as archived even though the guest’s stay is still in progress (which prevents us from extending their stay), and B) the inability to charge guests who book directly additional amounts when extending their stay (the pop-up that triggers this has been very unreliable lately).
Any help with this would be much appreciated. The features requested in my initial message are nice-to-haves. Being able to extend a guests stay is an essential.
Sidra Gross commented
We would define long term as + 30 days/nights. Additionally, I would add that when guests are "shopping" 30+ night stays
Ross Shir commented
Totally agree. We frequently come across cases where the whole balance can not be paid at
once. for instance a 3month reservation which will be paid one month at a
time . But if we go to "pipeline->Send Balance Payment Request" , it will
send a link to collect the whole remaining balance. We need a way to be able to send payment request for partial payments(e.g. one month at a time) , and not the whole payment amount due.
Stay Kru commented
It would be great if we could set up our long-term guests with a monthly automatic billing as opposed to manually having to send them invoices every month.
AdminThien (Admin, Hostfully) commented
Thank you for your feedback, Jesse. We have received your idea and our team will consider adding it next time we work on the product. For now, the temporary solution is, you can set them only to pay only a percentage of the total payment at the time of the reservation. Then you can charge them manually and record it every month.
Based on the votes of the idea, our dev team will consider adding it and when it is done, you will be notified