Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Sergio Castaneda
shared this idea
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Lisa Luu commented
Prospect comment
For comparison, here's how it works in Lodgify which is very similar to how hotels work (which is why guest seem to be totally ok with it as it feels familiar):
1 day prior to arrival Lodgify automatically initiates a Stripe authorization for the damage deposit amount
I get a reminder email from Lodgify 1 day prior to it expiring at 7 days
If I need to extend because the booking is longer, I manually initiate another 7 day auth in Lodgify
If I need to make a claim against the hold, I can do that in a few clicks, where it captures that portion of the deposit as an actual charge (also in Lodgify) -
John Goodyear
commented
This is very valuable. The idea of getting the deposits and then having to refund them is not good for guests, PM'r or accounting.
Just authorize it on the day before check-in and we can use it if needed. Super clean and ready if we need it.
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AdminTed Nguyen (Admin, Hostfully) commented
Hi Sergio, thanks for your idea. We've received it and will take this into consideration for future developments.