Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
AdminTed Nguyen (Admin, Hostfully) commented
Thanks for your feedback, Rich! We've received it and will consider this improvement next time we work on the Inbox.
FRB Rentals commented
We have found we are missing communications from our guest on the day they are checking out.
What we've found is when using RELEVANT (which is default), on the day of check-out, a lead is moved to ARCHIVED. (as it should)
BUT - this immediately removes any messages from Relevant, and there is still on-going communications going on with guest on their last day (and possibly the next day), that we miss.
If RELEVANT can be updated to INCLUDE Leads Archived for less than 24 hours (or 48?), then we'll still see all messages we need to respond to in the default Relevant status. Thanks!
Rich / FRB Rentals