Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
-
Kana Gordon commented
To clarify, when a guest replies to an email sent from Hostfully, and the host replies, in the guest email inbox, it starts a new thread with each reply, instead of being a reply to the previous email. It can make it difficult to follow a conversation if each response shows as a new email, instead of a reply to an email. I hope that makes more sense.
-
Katie Jimenez commented
Every time we sent a message to a direct booking guest via email, the message starts as a new email thread and the subject line reads "You have a new message from Switchback Suites." You can see in the screenshot I attached, as an example, you can see our reply on the bottom and her reply on the top, but there were a couple other messages about the same topic that you don't see because every time we replied back to her, it started a new email thread. Yes, in Hostfully it looks like a continuous thread, but from a guest perspective, they get a new message via a new email thread, every time we reply.
-
Sam Pierce commented
Yes! An email trail is so much easier for host and guest and results in less questions.
-
Makenzie Lucas commented
I agree with this and it would be extremely helpful when communicating with guests
-
Sari Lamela commented
This is much better communication and cleaner guest experience. It's sloppy to have every email reply create a new email thread.