Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
Kana Gordon
shared this idea
Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Katie Jimenez commented
Every time we sent a message to a direct booking guest via email, the message starts as a new email thread and the subject line reads "You have a new message from Switchback Suites." You can see in the screenshot I attached, as an example, you can see our reply on the bottom and her reply on the top, but there were a couple other messages about the same topic that you don't see because every time we replied back to her, it started a new email thread. Yes, in Hostfully it looks like a continuous thread, but from a guest perspective, they get a new message via a new email thread, every time we reply.
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Sam Pierce commented
Yes! An email trail is so much easier for host and guest and results in less questions.
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Makenzie Lucas commented
I agree with this and it would be extremely helpful when communicating with guests
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Sari Lamela commented
This is much better communication and cleaner guest experience. It's sloppy to have every email reply create a new email thread.
