135 results found
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Receive WhatsApp Guest Replies in WhatsApp
Allow Property Managers to receive guest replies directly in WhatsApp
1 vote -
Inbox Clutter & Broken "Unread" Filter: Need Ability to Hide System Auto-Messages
The client needs to hide automated messages from their main inbox.
The problem is twofold: 1) these messages clutter the view and make it difficult to find messages from actual guests, and 2) the "Unread Only" filter doesn't work across teams, because if one agent sees a message, it's marked as read for everyone, negating the filter's effectiveness.Please provide an option to archive/separate these automated messages or to have the "read" status be individual for each agent.
3 votes -
Add log to see who read/marked read the message in inbox
A message was missed due to someone read or marked the thread as read, which resulted in a late response to guest.
when someone click on the Inbox, it could be auto load the 1st unread thread, hence the thread is marked as read, when you move to another guest thread.
Right now, it's not possible to see who read the inbox.2 votes -
Have an option to put a FLAG or high priority to message which are inquiries or booking requests on Inbox.
I want to see the newest booking request or inquiry in my inbox.
Please have a option to put a FLAG or high priority to message which are inquiries or booking requests on Inbox.
1 vote -
Send Images and Text Together to Airbnb Inbox
Currently, images and text must be sent separately, which makes communication less efficient and can cause confusion for guests. Being able to include both in the same message would improve clarity, streamline conversations, and enhance the overall guest experience
3 votes -
Airbnb / Default Language Issue - Auto Inquiry Responses
If a template is configured in multiple languages and a trigger is associated with it (intended to send a quick reply on Airbnb and VRBO whenever there is a booking request or an inquiry) the message is currently sent only in English.
The purpose of these quick replies is to maintain a high response rate on Airbnb. However, even though Hostfully allows configuration in multiple languages, the guest will always receive the message in English, regardless of the language they used to contact us.
This behavior does not make sense, as Hostfully should be able to identify the guest’s language…
1 vote -
Be able to send bulk messages
Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers
29 votes -
Multi Unit - see the unit name in inbox thread details
With Multi units, see the unit name in the inbox thread details, instead of the unit type
1 vote -
create tasks directly from the Inbox message
Create tasks directly from the Inbox message - then have a task workflow page to deal with all tasks (reservations/cleaning/maintenance etc..)
1 vote -
Enable Keyword Search in Inbox
Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.
There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:
Greatly improve efficiency in finding past communications
Save time when retrieving important details
Provide a smoother workflow for property managers
Benefit not only our company but also other users who face…6 votes -
attachments
Add the ability to send attachments both in the inbox and the automated messages.
1 vote -
1 vote
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Send button available after guest book
Inbox Send Button:
- Current behavior: For Airbnb guest, the send button is only available once a message is received from the guest or if the host sends a direct message from Airbnb to the guest.=> I want this button should always available after guest booked, no matter if the guest or I sent anything yet. So when a guest on Airbnb does an instant book, I don't have to leave Hostfully to reply.
1 vote -
Import messages from Airbnb leads "at checkpoint" status
Import messages from Airbnb leads "at checkpoint" status
2 votes -
Ability to generate summary of guest conversations
Is there a way to generate a summary or data report of past guest conversations by property? We’d love to better understand the frequent and recent questions guests are asking, so we can proactively improve our listings and guest experience.
1 vote -
Get inbox notification on app
Get inbox notifications on app
1 vote -
Recall email that went out in error
I'd love to have the ability to recall email that went out in error.
5 votes -
Ability to delete sent messages in inbox
Have the ability to delete a message that was sent by mistake
3 votes -
Analytics for Message Response Time
We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.
Ideal functionality would include:
• Average response time per message
• Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
• Filterable data (by property, team member, time range, etc.)
• Visual reporting or exportable data for tracking trendsThis would not only help our team hit internal communication goals but also assist in…
6 votes -
Notes in Inbox View
Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.
5 votes
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