127 results found
-
Information submitted for Pre-arrival form in Stay Details should show Main guest age.
We have a minimum age of 25, so if the lead guest age is not displayed, or their date of birth is not shown, then we have no way to check whether they are over 25 years old. We have 2 guests checking in today that we have had to speak with and one we had to cancel as she was only 19 (even though she ticked the box to say she was over 25). This would be very helpful as a quick glance to see how old the lead guest is and to see if they are eligible or…
2 votes -
To have the ability to change some information and SAVE a lead regardless if the dates are already reserved or the lead status.
When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
This is a serious limitation in your platform and causing us a lot of issues…2 votesThis sounds like a bug - we'll need to first reproduce this and will fix it if confirmed.
-
Add balance status on lead "Edit/View" modal
It would be easier and less time consuming to be able to see the balance status from the lead modal directly instead of going to "View Order".
2 votes -
Modifying archived reservations
As a PM, I would like to be able to modify archived reservations and charge guests after they check out. Currently this is only available for direct bookings.
3 votes -
Send a message to guests from the order view/ customer info page
I should be able to send a message related to the order from the order screen.
I should also be able to send a guest message from their customer info page.1 vote -
Field to add refund reason.
To have a check box that offers a refund other than just a check box for the refund confirmation.
Maybe even a space to give a reason for that refund so you can refer back to it if there is ever an issue that arises.1 vote -
Adding a customized checklist to each guest
I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?
1 vote -
Be notified when guests request a hold
As a VRM, I would like to get a notification when guests request a hold from my Quote sent.
At the moment, when they request a hold, it only directs guests to Hold confirmation page and the status is updated on my Pipeline page, calendar is blocked without notice.
1 vote -
"View order" button
Only suggestion I would make is to make the "View Order" button a bit more obvious, maybe make it available within the pipeline as one of the options that pops up when you click/hover over the circle. We don't have to click "Edit" to see that button.
1 vote -
1 vote
-
Sort Guests Alphabetically
Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.
Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.
This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…
8 votes -
See All Customers?
In Pipeline, I can click on "See All Customers." Except I can't "see all customers." I then have to do a search or run a report. Instead of this, can you let me actually "See All Customers"? Thanks for your consideration and for all you do for us hosts.
2 votes -
Leads to automatically expire and close after a certain amount of time
Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.
7 votes -
Upload documents into Lead Model in Stay Details tab
I would like to be able to upload documents into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.
8 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Option to change commission rate for stays entered manually
We offer a lower commission rate on stays that acquired by our home owners. Since these are all entered in manually it would be great to have the option to change the commission rate when creating a booking so that the calculations will shake out in the reports rather than us having to track these stays and break it down after we run reports.
4 votes -
Add a date range option to the Pipeline
With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).
There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.
Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.
This feature is critical to Hostfully's long term viability as a…
5 votes -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Include Current Stays in the Pipeline filter "Relevant/Arrival Date"
Include current Stays in the Pipeline filter "Relevant/Arrival Date".
Current Stays are Relevant and useful when looking at the upcoming stays list.
I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.
4 votes -
Add a link in the Rental Conditions
It would be helpful to allow links in the Rental Conditions, for those who want to use fillable pdf URLs for their guests to complete. And, to have the lead on the pipeline show that the rental conditions have been completed.
2 votes
- Don't see your idea?