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116 results found

  1. Support more amenities for booking.com

    16 votes

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    under review  ·  1 comment  ·  Channels  ·  Admin →
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  2. The guest inquired on two listings, and our messages were sent to an incorrect thread on Airbnb (invalid bookings), yet not sent to the correct thread of booked one.
    It's said the inbox thread is defined between a host <> guest. I would like our messages sent to the correct thread on Airbnb. It's not practical to send out the messages to the thread whose listing is not even connected with Hostfully.

    7 votes

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  3. When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."

    It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb

    10 votes

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  4. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    28 votes

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  5. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    8 votes

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  6. I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.

    4 votes

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  7. Make Phone field mandatory on our Direct Booking site.

    7 votes

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  8. Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.

    4 votes

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  9. An Airbnb guest is associated with 2 Airbnb Inbox threads due to 2 different reservations from 2 listings. If I send a message to the guest from Hostfully, the message is currently sent to the past thread (which the host and guest may no longer be active on). Thus if the guest and I view the new Airbnb inbox thread, we won't see the message.

    3 votes

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  10. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    64 votes

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  11. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    13 votes

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  12. 6 votes

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  13. with the new direct booking site, your design uses almost the entire page for a map, and it frankly just does not look good, and in our opinion is not a good use of space.
    I would like to request the ability to modify the layout so the map is not as prominent as it is? Has anyone else commented on this?

    3 votes

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  14. Hostfully does not enable hosts to specify the number of pets allowed in property setting, but Airbnb does. As a result, Hostfully does not communicate the pet number to Airbnb, and Airbnb displays its default value of 5 on the listing.

    The property manager would like to be able to define the number of pets so that the information is accurate and does not mislead guests.

    9 votes

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  15. 2 votes

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  16. I want the messages from PMP to Airbnb guests to look like they are coming from my company, not from the owner account.
    At the moment, messages sent from PMP are always shown as they're from Airbnb owner account,.

    26 votes

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  17. I got this error when trying to create new BDC listings from Hostfully. The listings are in France:

    TPAExtensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location(#321) - TPAExtensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location(#321) - TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location(#321)

    The option to Set Taxation is only visible for connected listing. Thus, to solve this, I have to create a hotel from BDC first before connecting it to Hostfully.

    4 votes

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  18. When hostfully is integrated with VRBO, the listing description is all out of order. The notes section is at the top, which should be at the bottom like Airbnb. Several fields, are noted through the listing description in a weird order without a headline and it doesn't make any sense. The fields for the neighborhood, interaction, access and transit are described throughout the VRBO listing with no headline and in a very weird order. Those fields should only communicate with Airbnb, since there is no equivalent for VRBO. It creates a very confusing VRBO listing.

    17 votes

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  19. I'd like to integrate directly with Hotels.com from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    6 votes

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  20. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    3 votes

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