223 results found
-
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.77 votes -
Arabic as Language in templates
Add Arabic as Language in templates
1 vote -
Improve Booking flow of Vrbo reservation
At the moment, a confirmed booking from Vrbo with success transaction is imported into Hostfully as NEWINQUIRY . Then the start of processBookingRequest method, we set the status as QUOTESENT. After the payment has been processed successfully, we change the status of the lead to BOOKEDBYCUSTOMER and then we thrown the NEW_BOOKING event.
This causes both triggers for 'booking inquiry' and 'booking confirmed' fired for Vrbo confirmed reservation which confuses our guests and miscommunication. Some guests may not be happy because they're asked to pay while they have done it already.
1 vote -
Triggers run for inactive properties
Trigger should fire for inactive properties. We deactivate the properties temporarily, but there are active reservations and we need automated messages sent to guests.
1 vote -
Create a trigger with a condition to apply just to "upcoming bookings"
I would like to set up ne email triggers ot send messages 90 days or less to guests for a listing. However, I am noticing that if I set this new trigger up, it is sending the messages to existing reservations. I only want to them to send to new reservations as the message will impact the guests expectations and experience. How is this not a feature to control???
1 vote -
1 vote
-
Pre-arrival form settings
In Pre-arrival form, I only need the information of main guest including guest name, age and email, not other additional guests. Imagine a villa with 10 guests, it will upset certainly the leader to fill the form for 10 guests, collect all names, emails, ages, etc
However, when unchecking the fields First name, Last name, Age, Email under 'Additional guest information' section makes the fields for Main guest (first name, last name, age, email) hidden as well so we have to add the custom questions.
1 voteThank you for your feedback. We will fix this in an upcoming release.
-
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
10 votes -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
5 votes -
2 votes
-
Add Hospy and Checkin triggers/channel
It will be great to add those channels as part of the triggers options. That way we could automate specific messages to guests coming from them.
1 vote -
Allow everyday trigger under certain condition
I d like my balance template triggered everyday until full payment is complete.
2 votes -
When booking changes houses. Notify both owners of the change
When a guest changes houses within their reservation the original owner should be notified of the cancellation and the the new owner should be notified of the booking.
2 votes -
Be able to fire manually a trigger even if the variable $LEAD_CONTRACT URL] doesn't have a signed contract
In this instance, this trigger is set up to send to an admin email. The customer wants it to send, but not include any info if the contract hasn't been signed. Instead it fails since their is no signed contact.
1 vote -
ChargeAutomation pre arrival icon in the lead
once the ChargeAutomation pre-arrival form is completed it should show the icon in the lead
1 vote -
Add the event "rental condition signed" to the triggers
This will help send check-in instructions right after the agreement has been signed
3 votes -
Add variable for service fee in custom templates
Ability to add a variable in custom templates for the service fee paid by the guest on OTA he/she used like Airbnb, VRBO or Booking.com
1 vote -
Add ChargeAutomation condition to trigger - complex condition
Add Chargeautomation condition to trigger - complex condition
1 vote -
Add Order Number variable with 7 digits in the template
Add Order Number variable with 7 digits in the template
1 vote -
Enhance Zapier Integration to Automate Guest Review Triggers for Good Reviews
Requesting an enhancement to Hostfully's Zapier integration to automate the process of triggering review requests via Airbnb review. Specifically, they want to automatically trigger a "Zap" when a guest leaves a 5-star review on Airbnb. Currently, they have to manually extract 5-star reviews from Hostfully reservations and upload the data to Nice Jobs (additional tool used by customer), which is time-consuming.
Key Issues:
Hostfully does not have a trigger for Airbnb reviews, particularly 5-star reviews.
Existing "notes" triggers in Hostfully's Zapier integration are unclear regarding which note fields are actionable.
Automation is desired, but a semi-automated workaround (adding a specific…2 votes
- Don't see your idea?