254 results found
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Trigger - Day of week AND time conditions
I need to be able to send a message on a particular day of the week AND at a set time. I have bin reminders to send that happen weekly, when a guest stay is active. If I choose the day (i.e. Tuesday reminder for a Wednesday collection) the reminder is sent Tuesday am and we might have a new guest in Tuesday pm. If we send the reminder on Wednesday its too late... I want to choose day of the week and timing as a condition
1 vote -
Add a condition or event to the triggers for Lead Note
Some integrations add notes in the lead modal. This information can be useful to operations. Could we please have a trigger event for Lead Note, so when a note is added to the lead modal, it could trigger a message with the Lead Note variable so the PM can see the note message WHEN the note is added?
1 vote -
Ability to rate bad guest that automatically stop the scheduled guest review.
Can I suggest having the design team make it so that if negative notes are left in the Notes tab on Hostfully under a guest's booking that it automatically disable the positive guest review and flag a reminder to leave a negative review
1 vote -
Change Message Name in Scheduled Messages to Trigger Name
In Scheduled Messages, the message name field actually refers to Triggers. Please help update the name accordingly to prevent confusion.
1 vote -
Trigger condition: PROPERTY IS NOT
Right now we have the option to set a condition if the property IS, I'd like to have the opposite, IS NOT.
OR
Have the ability to have a trigger that reads the COUNTRY and use it as a condition
1 vote -
1 vote
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Customise email templates and triggers to be sent depending on season booked
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
1 vote -
Customise emails to reflect season of booking
The ability to set triggers for templates so that different templates go out depending on the season that has been booked. For example, we operate in winter and summer only and our guests, offerings and additional services differ quite significantly, so the ability to customise these is essential.
1 vote -
Adding option to limit Estimated Departure time in Pre-arrival form
A PM would like to suggest a modification to the Pre-arrival Form. Currently, guests are able to enter any time for their Estimated Departure Time for the Pre-Arrival form, which may lead to confusion as they may think they can stay at the property until the time they input (even if it is past the designated check out time, such as 8PM). To avoid this issue, we would like to request that a feature be added to limit the Departure Time to 10AM at the latest, or whatever time the property manager has set as the check out time for…
1 vote -
The submitted pre-arrival form (via Email and Pipeline Stay details) should be in the correct order (as in the form)
In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret
While the resulting completion is out of order as below
2 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
19 votesWe will have a new trigger entitled "Booking updated | date change" that will only fire if the booking has a change of check-in or checkout date. Then we'll also have the breakdown of "Booking updated | check-in date" and "Booking updated | checkout date" to dissociate between a change on check-in date vs checkout date.
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automatic message is sent offering them to book it at a discounted price
Add the option to automatically send a message to guests near their check-out date, offering them to extend their stay for one more night at a discounted rate if the following night is available. I think it would be powerful for the system to automate this process based on an opt-in by the operator by property for a specific time period or seasons, with selectable discounts, and the system looks up the availability and triggers accordingly.
1 vote -
Ability to cc the owner email under "also cc these emails" for custom templates and triggers
Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.
2 votes -
Messages for Airbnb pre-approval
Templates or trigger for Airbnb pre-approve. At the moment, there is no messages sent to guest when we Airbnb pre-approve the inquiry from Hostfully or the pre-approve is about to expire
3 votes -
Be able to include variables for reservation pricing, such as order statement, to send SMS templates to owners for bookings notifications
It would be helpful to send how much the guest paid and per per-night pricing by SMS messages to the owner
2 votes -
Add Order Number variable with 7 digits in the template
Add Order Number variable with 7 digits in the template
4 votesPlease provide more details for this requirement. Thank you.
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Separate the review section for Airbnb and VRBO
At the moment, that is correct all reviews of both channels would be in the same place and be differentiate by channel's logo column. I want to have 2 seperate area for Airbnb and VRBO channels. That would be easier to manage the review.
1 vote -
1 vote
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Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
33 votes -
Ability to offer early check in once job's are completed
It would be great to be able to trigger an early check in offer message when the cleaning job is completed.
2 votes
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