303 results found
-
Automatically Reschedule Trigger When Conditions Are Met
Automatically Reschedule Trigger When Conditions Are Met, for example if the guest completes the pre-arrival form later.
1 vote -
Ability to use the variable [$NEW_MESSAGE_CONTENT$] with more trigger events
The variable [$NEWMESSAGECONTENT$] only works for the trigger event “New Message in Inbox”.
We would like for this variable to also work even with a brand-new inquiry.1 vote -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]4 votes -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Bulk send an email trigger to multiple recipients in one thread.
Currently, triggers with multiple recipients are sent as individual individual emails. A feature to include all intended recipients in a cc: style email could help with guest registration at properties where more than one person needs to be notified.
1 vote -
Add channel condition to the New message in inbox trigger
Have the ablity to set up notifications for new messages in the inbox for guests from a specific channel.
1 vote -
Assign Trigger Recipients Based on Property-Cleaner Assignment
I manage multiple cleaners, and each cleaner is assigned to specific properties. Currently, when creating a trigger and selecting multiple cleaners as recipients, the notification is sent to all selected cleaners regardless of which property the booking belongs to. I want triggers to automatically send notifications only to the cleaner assigned to the property associated with the booking.
1 vote -
Bi-weekly trigger
We would like to have the option to do bi-weekly triggers for the recycle and cleanings for midterm rentals.
4 votes -
Trigger Condition for Reservation Property Changes
Add a trigger condition that allows property managers to receive notifications whenever a reservation is moved from one property to another.
1 vote -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Variable [$LEAD_CHECKIN$] populate with format DD MM YYYY
The variable [$LEAD_CHECKIN$], which provides the check-in date, only provides the date in English, even when we use a template in another language. I work in Brazil and need the dates to be displayed in our format (dd/mm/yyyy).
We want the ability to set the Variable [$LEAD_CHECKIN$] to populate with format DD MM YYYY instead of MM DD YYYY
1 vote -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Be able to select job start time and end time when setting up trigger for job creation
When jobs are created automatically by trigger, start time and end time are defaulted to checkout time and 1 hour after checkout time. However, our job must be from 11:00 AM - 4:00 PM. So it would be helpful if we can select the start time and end time when setting trigger for job creation.
1 vote -
Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
50 votes -
Ability to Send Mass SMS to Past Guests
It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.
Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.
This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.
2 votes -
manage the order triggers are fired if the have same conditions
manage the order triggers are fired if the have same conditions
2 votes -
1 vote
-
Add event "Refund" in the custom trigger event list
Now we refund the security deposit manually, but the system template is only for auto-scheduled Security Deposit transaction, so we would like to notify the manual refund transaction.
It would be great if we can have an event "Successful Refund" in the custom trigger event list.1 vote -
be able to add the "green button" on those system templates that by desing do not have it
example:
Hold Confirmation> system Template> with no green button on the original format
Capture Review> system Template > with green button on the original format
PM wants to modify the original system template format
2 votes
- Don't see your idea?