240 results found
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Resend triggers if the lead's dates were modified
Triggers should fire again if the lead's dates have changed. For example "X days before stay starts".
2 votes -
Able to send the Hyperlink in SMS message
I want to have the option to send the Hyperlink in SMS message with no invalid format.
2 votes -
Custom Data - Variables
Currently if I create a Custom Variable, the Custom Data field won't hold its formatting and will send over as a large lumped together message with no enters or spaces. I would like to add Custom Variables with multiple lines such as Check Out Instructions or House Rules etc so I don't have to create multiple Templates for each property.
7 votes -
Send Now Feature
It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.
29 votes -
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
4 votes -
Be able to create a trigger based on guidebook marketplace purchase.
As there is a system template to notify the agency when a guidebook market place purchase has been made, it would be really useful to have a trigger that would allow us to customize the recipient of the notifications.
2 votes -
Have the variables support the first payment paid in the template
I have payment settings, 10% collected at the time of bookings, and the remaining 90% to be collected 90 days before arrival.
I would like to state the amount of 10% the guest paid in the template (for example: if the total booking is $100, guest paid $10 at the booking, I want to show $10) after the booking is confirmed.
1 vote -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
33 votes -
Add more info to system template "Payment failed"
I got an email saying that a payment had failed, but giving no additional information about the lead. I want to see more info so that I can find the lead and follow up with payment.
2 votes -
Specified Date Trigger
Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.
4 votes -
Due Owner variable for templates
We'd want the amount due to the owner AFTER commission fees to be sent to owners after the booking is confirmed
2 votes -
Support "New transaction" event in Triggers.
I want to notify the guests when there are new transactions added to their bookings
1 vote -
Remove language template from a System Template
There's no "Delete this template" option for system templates so it is not possible delete a language template.
4 votes -
Allow PDF in Pre-arrival Form > Government ID file
I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.
4 votes -
Group templates and triggers
Group templates and triggers by specific property or unit number.
47 votesAbility to sort the triggers table is planned.
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Same-day checkin trigger
Add a trigger "same day checkin" for complex condition.
I had a guest schedule a booking on the same day as their checkin, however, it was after the time period set for my checkin instructions to be sent to them. I had to manually send my instructions to the guests since my checkin instruction email is sent 24 hours prior to their arrival.
9 votes -
Is there a way to set a condition that if the age entered = 18+, then the custom field is required?
Add condition formulas on the pre arrival form or custom fields
2 votes -
Do not receive a notification when guests completes the pre arrival form
Have the option not to receive an email when a guest completes the Pre-arrival form
4 votes -
Stop Future Automated Messages Feature
It would be amazing for PMs to have the ability to stop all future automated messages (such as review request templates) if the guest had an issue during their stay to prevent a bad review from coming, an automated message can remind them to leave a review.
The other scenario where this can benefit is if the guest caused damage and you do not want to send any follow-up automated messages to remarket to them to come stay again
3 votes -
Notification when a guest leaves a review that is less than 5 stars
Have the PM notified when receiving a review from a guest that is less than 5 stars
6 votes
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