247 results found
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Is there a way to set a condition that if the age entered = 18+, then the custom field is required?
Add condition formulas on the pre arrival form or custom fields
2 votes -
Notification when a guest leaves a review that is less than 5 stars
Have the PM notified when receiving a review from a guest that is less than 5 stars
6 votes -
Resend triggers if the lead's dates were modified
Triggers should fire again if the lead's dates have changed. For example "X days before stay starts".
1 vote -
1 vote
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Be able to edit airbnb guest reviews before they go out
It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.
19 votes -
Have internal thumbnail image as a variable for quote messages.
The internal thumbnail image shows up on the Available Property List, but not the quote or alternative properties messages. It would be great to have those thumbnail images appear in the other messages as well. Or, have those as variables that can be added to messages!
1 vote -
Be able to create a trigger based on guidebook marketplace purchase.
As there is a system template to notify the agency when a guidebook market place purchase has been made, it would be really useful to have a trigger that would allow us to customize the recipient of the notifications.
1 vote -
Have ability to create a trigger event for "Awaiting guest ID" booking on Airbnb
I want to have a separate trigger to send message for Airbnb booking that is confirmed, but is "Awaiting guest ID".
1 vote -
Support trigger for only Instant Book event
I want to add a trigger to send only to Instant Book.
1 vote -
Trigger for not completing payment or pre-arrival forms
It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.
Also to have the actions "not" sending check-in instructions if they don't complete them.
I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.
41 votes -
Do not receive a notification when guests completes the pre arrival form
Have the option not to receive an email when a guest completes the Pre-arrival form
3 votes -
"I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab
The "I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab so we can keep track of the guests who approve this.
3 votes -
5 votes
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New variable for pulling the available property with an agency web link
I need to have a variable to pull the available property with an agency web link, not DBS link for "Email Property List"
As an example: for instead when an available property is:
Elegant fully furnished 3-room apartment! (UID: 6a070957-9fae-47f3-882a-58d6096cbadf) then it should show the weblink: https://www.topselectvisit.com/property/6a070957-9fae-47f3-882a-58d6096cbadf1 vote -
Stop Future Automated Messages Feature
It would be amazing for PMs to have the ability to stop all future automated messages (such as review request templates) if the guest had an issue during their stay to prevent a bad review from coming, an automated message can remind them to leave a review.
The other scenario where this can benefit is if the guest caused damage and you do not want to send any follow-up automated messages to remarket to them to come stay again
2 votes -
Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire
Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.
If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.
4 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
33 votes -
SMS triggers fired to Phone Number field
It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field
3 votes -
Simply to have a trigger for a failed payment due to insufficient funds
Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.
I may just create my own template to use manually.
3 votes -
Show phone-number country code in signatures
Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.
Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.
4 votes
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