71 results found
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Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag…
14 votes -
Be able to hide the calendar in the direct booking site
Be able to hide the calendar from the direct booking site to be private. Have the guests check the availability by putting the dates on the search bar only.
1 vote -
Add an inquiry option in the direct booking flow when properties are on Instant Bookings
Many guests have questions they wish to clear up before booking and won't book unless they contact you first.
3 votes -
Remove confusing default wordings at check-out flow
Once a guest places a booking, there's a message popping up: "Now, you can check your booking details and prepare your trip, start your free Hostfully account"
That’s strange wording, even for users using the out-of-the-box website (e.g Boostly).
the guest doesn't really know or care about "Hostfully" and that Hostfully goal is to support PM customers in enhancing the brand, not trying to compete with PMs to "own" the guest Please remove that language.
2 votes -
Allow discount codes to be editable and be able to create excluded dates within them.
Currently, discount codes are not editable, which means you would have to delete one and recreate it - but if you try to use the same code, it won't allow it.
It would also be extremely beneficial if you could make discount codes for a long period of time but with exclusions, for example:
If I created an off peak promotion and I wanted it to be valid between October 1st - April 1st but I did not want it valid for peak holidays like Christmas/New Year (16th Dec - 2nd Jan), February half term or Halloween. It would be…15 votes -
Feature to generate all direct booking properties on a map in a single view
It would be great to be able to generate all of our direct booking properties on a map in a single view so the guests could have a general look on what we have and where our properties are
1 vote -
Option to create a link that has only a certain amount of our units
We want to narrow down the search based on the property name. For instance, we want certain locations to show up on a single link whether it's searched or created. Also any other with the same name multi-unit.
Either have CMS control where you can select a property and add it to a page. Just Like the feature or all, but with your selection, that can then be titled filled or like any other property. This would have a separate link so I can share these locations specifically and help people narrow down options. Another way is having an option…
1 vote -
Improve how Direct Booking Site is displayed vertically on mobile device
When I view the Direct Booking Site on mobile device vertically, I can't scroll down to see the list of my properties. It's good in horizontal view though.
16 votes -
Policy and Quote Workflow drop down box
Lodgify feature - When collecting payments (before checkout), do we have policy and quote workflow? Where when she selects "returning guest" and she collects less upfront and allow them to pay over a period of time before staying, such as 20%, 30%, 50% etc
1 vote -
Apply One-time discount code for different guests
As a VRM, I want to add a discount code to send to all past guests which they can only redeem once.
3 votes -
able to change the color for the availability tab on the direct booking site
On the direct booking site, tab availability, the occupied date has been filled with green color.
From a user POV my initial reaction was that... green in my eyes is free.I want to be able to change the color for the availability tab on the direct booking site as below
- green = property has availability
- red = property is unavailable1 vote -
Non-refundable rate for direct bookings
I want to provide non-refundable discount for direct bookings. Currently this option is only available for Airbnb channel.
3 votes -
Notification to service provider when guest has purchased a service
I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.
1 vote -
Make First Name and Last Name Mandatory for New Booking
We just had a guest book without entering their last name. Can you update this so the first name / last name are mandatory for a new booking?
5 votes -
Discount code conditions
I would love a condition related to number of nights & nightly rates (less than, equal to, greater than).
1 vote -
eliminate from receipt "deposit" payment total "deposit" due after "pay today"
It is unnecessary and confusing. Pay today - states the total amount due and then the credit card collection section should follow. Instead - followed by "pay today" is "deposit payment and deposit due" - stating the same amount as pay today unnecessarily and confusing the guest because it states that it is a "deposit" making them think that they get this money back. PLEASE delete this "deposit" unnecessary section. Thank you!
1 vote -
include SD in total showing at the booking page
For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.
That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…
1 vote -
Enhance the Calendar showing on DBS mainpage
If the guest goes to a specific property page, they can check the dates that are available (highlighted) and the dates that are booked (greyed out).
On the main page, since it's sorted by locations, which means that if PMs have 3 properties at the same location Show Low, AZ, the system can't provide availability of a single property and ignore the other 2. Therefore, I believe it's by design to show the Calendar this way for all dates.
However, because we only have 1 property for each location, the system should show the availability of each property instead of…
1 vote -
Allow booking guests to filter properties by amenity
After guest count (i.e. finding a place large enough for their group) the next most important thing to a would-be guest when searching for a property is that it has the amenities they are looking for. Right now, people have no way of knowing which properties have their preferred amenities other than clicking into each property and searching around for it in the listing details or photos. This is painful and makes for a poor experience!
Guests need to be able to filter properties based on amenities. To avoid having that get too unruly, you could start with just the…
5 votes -
Showing the discount after the guest input the matching date range with the discount condition
The price on the search result page should reflect the discount when the guest applies the matching date range with the discount condition (as shown on the individual property page).
2 votes
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