131 results found
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Differentiate the "Additional charge option" from the "Security deposit" on the checkout page
We used the “Additional Charge” feature, but on the checkout page, next to the security deposit it says (refundable). The security deposit is not actually included in the amount they pay upfront, so it is technically not “refundable.” Many guests contact us to ask when they will receive a refund of their security deposit and we have to explain to them that it was never paid, but is just an additional charge option we have after checkout if needed. Guests are often disappointed to realize this, thinking they were going to get $500 back of what they had already paid.
2 votes -
Capture preferred language during the booking flow
Capture the guest's preferred language during the booking flow so confirmation triggers fire in the preferred language.
6 votes -
1 vote
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Show the Rental Conditions on the Direct Booking Site
I would like for the Rental Conditions to always be visible on the direct booking website. Right now, it is only accessible during the check out flow when a guest is making a reservation. But I would like for it to always be visible, either in the direct booking site page itself, or as a url link that goes to another page that has it. Since I manage the Rental Conditions in Hostfully itself, I don't want to manage it / update it in a second place, too.
3 votes -
Guest credit feature
Give the possibility for providing booking credit to guests which can't stay at the original dates of their reservation because of specific occasions such as natural disasters
3 votes -
Rearrange direct booking line item order so taxes appear last
PM would like for the line items to be displayed as follows, with one line for taxes instead of cleaning fee taxes appearing separately:
Rent
Cleaning Fee
Admin Fee (etc.)
Tax
Security Deposit
TOTAL2 votes -
Do not allow guest to choose check out dates less than the minimum stay requirement
The system currently permits users to select check-out dates that do not meet the minimum night requirement. However, when entering guest details, an error message in the booking widget states "Minimum stay is not met." This could potentially confuse guests and lead to a loss of interest.
7 votes -
Collect phone number with country code from Booking Widget
It would be nice to be able to collect the data that goes into the Booking Widget tab, especially the cell phone number is important as this is the number that we'll be able to reach the guest.
Regarding the phone number, it's really important to choose a country code. As you now allow PM to collect which country the customer comes from, we can't contact the customer if they forget to type in the country code.
6 votes -
2 votes
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Stop photos automatically scrolling on DBS
When you click on any of the properties the pictures the pictures start scrolling. We would like them to not automatically scroll
1 vote -
Add thumbnail/title for pretty embeds of direct booking links
All the data is available to include og:title and og:image tags in the page, but none are included so the direct booking site links do not look official or high quality in this context. The screenshot shows an embed for our property on Airbnb and the link for the same property on our direct booking site. Which one would you click on?
1 vote -
Make all properties show on the map as soon as a customer clicks
Make all properties show on the map as soon as a customer clicks
7 votes -
Shorter URL link for new DBS
The new DBS is generating a very long property URL link.
We need it to be shorter, as a shorter more precise link will not only make it easier to share with others, it is less likely to be considered a fraudulent or spam link, and will also assist with SEO.
10 votesThere are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
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Schedule the time by guests for upselling items on direct booking website
Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website
9 votes -
Photo Gallery Tile Display for Selecting Photos
It would be great when someone clicks to “see more photos” that it displays a tile gallery of ALL the photos that then the user can select which photo enlarges on their screen. Currently, I have to click at rapid speed to find a photo of a specific room I may be interested in. It’s rather difficult.
Better flow… photos display as is on booking site with an option to see more photos—> when clicked all photos display in a tile gallery—> the customer can select a specific photo that then enlarges on their screen.
*Even better would be if…
8 votes -
Guests can modify direct bookings
I was trying to create a custom template that would be sent to a guest during their stay which would give them the option to add an additional night if the calendar allowed. This template would have a link that would take the guest directly to their reservation page where they could add the night and make payment all in one. I'm being told that's not an option and they would have to respond to me with a yes/no and then I would have to make the change in the system and send a payment request. This seems really clumsy.…
1 vote -
Be able to show the Rental rate only on the Direct Booking Website
Have the ability to select to show the Rental rate only OR the whole price including the Fees & Taxes on the Direct Booking Website to show the competitive prices and attract the potential customers
4 votes -
1 vote
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Support vertical photos on DBS
It appears that all the vertical photos on Photos tab changes to landscape mode on DBS, result in the photo being zoomed in too much.
It'd be great if DBS supports both vertical and landscape photos9 votes -
Track conversion rate of inquiries/ booking requests to confirmed bookings on direct channel
My booking setting is inquiry/ booking request. I want to add a conversion tracking code on the booking confirmation page, but this won't work due to no booking confirmation page for these booking settings. I don't want to switch to instant book.
As a PM, I want to be able to have a way to track the conversion rate of inquiries/ booking requests to instant bookings on my direct booking site.
3 votes
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