65 results found
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Display Stripe Fees in Order Details
When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
Show a breakdown of Payment and invoice amount.2 votesWe can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.
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Ability to require Vrbo Invoice Payment Method even with payment processor
The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.
1 vote -
Keep the auto-refund security deposit schedule for cancelled bookings
At the moment, if I setup auto security deposit refund. The schedule will be cancelled when bookings are cancelled. Which is tedious.
I would like to keep the security deposit refund schedule for cancelled bookings, like Airbnb.
1 vote -
whimstay security deposit
Whimstay doesn't process security deposits. For Whistay bookings, there should be a way we can automatically either remove that line from the order or collect through stripe. Otherwise the payments aren't marked as paid in full, and RemoteLock codes aren't activated.
1 vote -
Ability to record real date for manually introduced transactions or ability to modify the date
it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.
3 votes -
Improve checkout page or allow users to modify checkout page.
I would like to adjust those following:
On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.
- On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
2 votes -
Cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level
We'd like to cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level. For now, it's not possible.
3 votes -
Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.
9 votes -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
4 votes -
Damage Deposit
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.
And make the timing of the PreAuthorization able to be set as to when this is taken.5 votes -
Send guest a refund link for proof purposes
Whenever we refund guests, we have a link that we can all send for proof purposes and they can also see it and monitor.
1 vote -
Automatic PayPal invoices for vrbo and independent bookings
Automatic PayPal invoices for vrbo and independent bookings
3 votes -
Reward Ideas with $$$?
We users give the Hostfully team feedback that helps you improve your platform. This helps you further crush your competition and ultimately make more $$$. As a user, I'd be more inclined to provide feedback if I benefitted monetarily in some way, like a couple months' fees waived. Thanks for all you do for us hosts and for your consideration.
1 vote -
Long term stays and recurring payments
At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…
35 votes -
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
Changing the Pre-Authorization Charge to Start at Time of Check In and Not When They Book
10 votes -
A Formula or link to Airbnb's Transaction History.
When running an owner report, the total reflects the entire cost of the reservation. When a guest stays for 2 or more months, Airbnb breaks up your payouts in 30 day increments. I would like to pay may owner's what I actually received for that month. If I pay the entire reservation and the guest cancels mid-stay, I would have to ask for money back from the owner. The Transaction History also accounts for guest resolutions. i.e. charges for damage or refunds for guest inconveniences.
2 votes -
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.
8 votes -
The ability to have Vacation Rent Payment on the property level in Hostfully
We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.4 votes -
Pipeline not showing option to send payment request email until payment due date
If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.
6 votes -
display under the dates of the calendars the price of the night so that customers can make a good selection.
several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.
3 votes
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