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  1. several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  2. We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
    Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
    As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.

    5 votes

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    2 comments  ·  Payments  ·  Admin →
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  3. A guest should be able to pay more than the minimum payment required at registration

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  4. Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
    Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.

    5 votes

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    1 comment  ·  Payments  ·  Admin →
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  5. Context
    * Refund issued in the lead order.
    * Guest's impatience regarding the delay in receiving a refund, I cancelled the refund directly in Stripe and transferred the funds to the guest. However, despite the refund status being updated to "failed" in Stripe, the corresponding lead order continued to display the refund as "successful."

    ​Feature Request: I am requesting a feature enhancement that ensures synchronization between the refund status in Stripe and the corresponding lead order. Specifically, when a refund is cancelled directly in Stripe and marked as "failed," this status should be automatically reflected in the lead order.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  6. For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .

    We need to be able to specify if a tax or fee is refundable on cancellation.

    For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…

    4 votes

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  7. When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  8. We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.

    We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.

    4 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  10. As a property manager, I want the auto 2nd payment balance to be rescheduled whenever I update the split payment settings on the property settings page. This ensures that payment handling for leads is automatically adjusted based on the updated settings, maintaining accuracy and reducing manual intervention.

    Current Behavior: When the split payment settings are updated on the property’s main settings page, the payment handling for the associated lead is not rescheduled. However, updating the lead directly in the lead modal correctly triggers the rescheduling of the payment due handling.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  11. 3 votes

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    1 comment  ·  Payments  ·  Admin →
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  12. Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  13. When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.

    However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  14. If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.

    We need to change this behavior so that guests are not charged until PMs agree to take the bookings

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  15. 3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  16. A guest is prompted to sign the rental agreement each time they make a payment. This is an awkward customer experience. And inaccurate, since the rental conditions could have changed since they first signed and we need to honor the original agreement. It doesn't look polished for us to keep presenting the rental agreement to them each time, acting like we don't know who they are.

    So if guest already signs rental agreement at initial payment, they don't have to sign it a again for balance.

    3 votes

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  17. It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    3 votes

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  18. Currently, when a guest submits a booking request, it says that they host has 24 hours to confirm the request.  It would be helpful to have a way to change the number of hours to something like 48 hours for direct booking requests.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  19. PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.

    3 votes

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  20. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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