70 results found
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Ability to record real date for manually introduced transactions or ability to modify the date
it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.
3 votes -
Cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level
We'd like to cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level. For now, it's not possible.
3 votes -
Automatic PayPal invoices for vrbo and independent bookings
Automatic PayPal invoices for vrbo and independent bookings
3 votes -
Integrate with Holiday Rent Payment
Integrate with Holiday Rent Payment by Yapstone
2 votes -
Hold payments from vouchers for future guests
Hold payments for vouchers that are paid in advance for guests
2 votes -
Discount for certain payment methods
We would like to set up a discount for payments done without credit card
2 votes -
Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.2 votesWe will soon provide support for Vrbo Payments.
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2 votes
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Promo code
Please create the option book within a specific period of time, from when the code was sent. i.e. when a guest checks out, they can receive the greatest discount to book with 72 hours of their stay. This would stimulate return bookings. I have seen these offers work at the end of a conference or the like. The best time to book your next trip is while you are enjoying your current one.
2 votes -
Option to make a book credit and add it to report
I'm sure other STR users have this need. This is when you have guests cancel for legitimate reasons such as cancelling last minute for deaths in the family, hurricanes evacuation (or any storm related issues like snow storms, ice storms etc.) that warrant people getting money back but willing to accept a credit so both parties don't suffer. Or just good will on the host's end if someone needs to cancel without losing all their funds. This could be a partial credit, one night credit, cleaning fee credit etc. to use at another time. I would just need something that…
2 votes -
Improve checkout page or allow users to modify checkout page.
I would like to adjust those following:
On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.
- On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
2 votes -
Display Stripe Fees in Order Details
When Property Manager views payment details, please provide a breakdown of the Stripe Fees (the ones from Stripe/Hostfully).
Show a breakdown of Payment and invoice amount.2 votesWe can not display Stripe fees in the order details, because we do not have this information until the payment is made. The fees can be shows in the Enhanced Reports though, included in the processing fees for the booking.
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A Formula or link to Airbnb's Transaction History.
When running an owner report, the total reflects the entire cost of the reservation. When a guest stays for 2 or more months, Airbnb breaks up your payouts in 30 day increments. I would like to pay may owner's what I actually received for that month. If I pay the entire reservation and the guest cancels mid-stay, I would have to ask for money back from the owner. The Transaction History also accounts for guest resolutions. i.e. charges for damage or refunds for guest inconveniences.
2 votes -
Put a modification of reservation duration
When adding nights to an existing stay, allow a time duration to allow them to pay or else the addition is cancelled.
Same as the HOLD duration.2 votes -
Add discount code from payment page
Ability to add discount code at payment page before guest pays. This would be helpful if we would like to offer some last-minute discount and it creates a better workflow for customer journey
1 vote -
Ability to update the link of "privacy term"
At the time of payment, the client is binding himself by the terms and conditions of the rental agency, not the platform on which the transaction happens (Hostfully). The T&Cs of the agency should be readily available via a link to be visited should the clients want to check. If necessary, Hostfully may also want to display their privacy rules about handling personal and financial data, but this should be presented separately.
1 vote -
Balance due should not appear in View Order page for cancelled bookings
We have canceled the booking and issued a partial refund via Stripe. A record of this refund transaction has been added to Hostfully.
However, the View Order page currently displays a confusing calculation of the total amount, amount paid, and balance due. Since the booking is canceled, the "Balance Due" field should no longer be visible.
1 vote -
Promo code on rent only not the marketplace
Apply the promo code on the rent not on all the invoice, like the wood we sell, all the food, etc.
1 vote -
promo code Capital letter vs lower case
for a direct booking on the website when people put the discount code, we see the letters in capital letters at all times but the system is sensitive to lower and upper case letters. We often have errors because on cell phones, the first letter is always capitalized and that always creates errors. No matter what people write, it appears in capital letters. If we make a promo code in capital letters, customers write the first letter in capital letters and everything else appears in capital letters without being so, and if we make a code in lower case, people…
1 vote -
Add the option to charge the guest for payment processing fees
Payment processing fees are a lot and add up as an expense. Please add an option to charge the guest for payment processing fees when using Stripe as a payment processor.
1 vote
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