96 results found
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owners need some kind of notification if messages don’t go out
Apologize for my frustration, but owners need some kind of notification if messages don’t go out. The message wouldn’t be sent if it wasn’t important, so please let owners know your system is not working so they can resend. Thank you
1 vote -
Add a new "contact" filter in Inbox page
Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.1 vote -
Have hostfully links work with BDC inbox
Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional
1 vote -
Combining the updated email inbox thread with the initial one.
When I change the guest email on pipeline > click on the send message button. I want the original thread (with the initial email) combined with the new thread (with the updated email). It should not open a new thread with no message inside. Thank you.
8 votes -
1 vote
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Remove the cancel button on Inbox for Airbnb res
This is a very dangers button at that spot.
Don’t know what thoughts are behind this but can you make this undone?1 vote -
Enable inbox filtering for messages from guests that haven't been replied to yet
The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.
Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…
3 votes -
Receive Owner's message when Owner replies to an email sent from HF
When system sends an emails of 'new booking', it serves as no-reply email so when Owner replies to that email, it does not send to our inbox or email.
It would be much more helpful for the owner to simply hit the reply button and write accept or decline and we can see that reply within Inbox, or at least it can be forwarded to our email in Email settings.
1 vote -
Optimize Inbox View
At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
I know about the filtering function but it doesn't really helps solve my concern.2 votes -
Messaging within Guidebooks
Be able to message guests and guests message you within the Guidebook
1 vote -
Display template picker in Inbox for Vrbo inquiries
When I receive a Vrbo inquiry, it shows in Inbox as a guest message, which is not linked to any lead (since no checkin/checkout dates are provided) - that's by design. I want the template picker in Inbox to display in this user case so that I can pick any templates and communicate with guests.
2 votes -
Add "owner" filter to the inbox
Add owner filter to the inbox.
3 votes -
Inbox should record all messages sent to guests
System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.
We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.
3 votes -
Automatically Resend Preapproval Once
I would like a feature where we can automatically resend an pre-approval to a guest if the preapproval expires
4 votes -
Add language selection for a template in Inbox
In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.
15 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
1 vote
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Ability to customize sender name for messages
The emails for vrbo for every listing say the sender name is the company name and I think this is adding confusion for travelers. We want to change the sender name for certain properties or templates
2 votes -
Tool box + variables to write mails
When writing an email from the inbox, I miss having a tool box where I can add our signature + logo, or simply put characters in bold, italic, underline... add a link, etc. It would be great also to be able to add variable that automatically translates into the related data within the mail body.
We have tool box (not consistently I've seen) when creating or editing a template, so why not when writing from the inbox?1 vote -
Make message threads with owner searchable in Inbox
As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.
Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.
8 votes
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