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73 results found

  1. We'd love to archive a message on inbox. For now, it's not possible.

    9 votes

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    planned  ·  4 comments  ·  Inbox  ·  Admin →
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  2. Currently, the Property managers (PM) can see all conversations: PM <> Guest, PM <> Owner, PM <> Service Provider.
    However, there's no "Contact" filter in the Inbox to help direct us to the correct threads among PM and Owner, Service Provider.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  3. Pre-arrival/rental agreement/ payment links generated in Hostfully, are broken when being sent to BDC inbox, we would like to have those links work with BDC inbox so it can looks more professional

    1 vote

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  4. Inbox > Toggle guest names on left - when you reach the bottom of the list - you need to scroll up to check the messages.

    My suggestion is - that the list of guest names should have a separate column for browsing up and down and not the page itself. This will give the user an easier view of the new messages or the topmost messages of each guest

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  5. At the moment, [$TRANSACTIONAMOUNT$] and [$TRANSACTIONID$] only work in the system template "Transaction paid in full" automatically sent by the system. If I resend this template from Inbox or use these variables in custom templates, they won't populate.

    1 vote

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  6. 1 vote

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  7. This is a very dangers button at that spot.
    Don’t know what thoughts are behind this but can you make this undone?

    1 vote

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  8. Ability to add a chatbot that would intercept messages from guest and offer them immediate responses to their inquires 24 hours a day which would vastly increase customer service and response time taking pressure off the host to be under the gun responding to guest.

    1 vote

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  9. I would like to have the ability to receive attachments from guests through the inbox.

    11 votes

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  10. I want to pre-approve Vrbo inquiries, similar to what it works for Airbnb's.

    1 vote

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  11. I have a lot of groups for my properties, and sometimes I can't remember which guest is in which apartment on the property. So If I could search by Tag, Group, or multiple properties, that would help
    At the moment, on Inbox or Pipeline, you can only filter All or a single property:

    2 votes

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  12. We are applying for a permit with the city for one of our properties, and we are supposed to not be actively advertising throughout that process but we have active bookings we need to continue to communicate with.

    1 vote

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  13. When system sends an emails of 'new booking', it serves as no-reply email so when Owner replies to that email, it does not send to our inbox or email.

    It would be much more helpful for the owner to simply hit the reply button and write accept or decline and we can see that reply within Inbox, or at least it can be forwarded to our email in Email settings.

    1 vote

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  14. When I accepted Airbnb booking request from Inbox, the lead status in Hostfully did not change. So I tried to accept it again and got the error message "AxiosError: Request failed with status code 400".

    After checking with Support, we figured out it's because payment was pending from guest.

    So if the message is made more clear for future errors, it would be more understandable and helpful.

    3 votes

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  15. Because some property managers are not the OWNERS of the listing, it is misleading when we are working on managing and respond to guests but it’s the owner name that shows up and not the person managing or handling the account.

    Every message we send without Hostfully shows the owners name as though the message is coming from them - but it is NOT.
    The owners have asked why we aren’t getting the credit or using our name when responding to my guests and I told them your program doesn’t have that option.

    6 votes

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    under review  ·  0 comments  ·  Inbox  ·  Admin →
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  16. At the moment, I have to go through my inbox list on the left then scroll back up to see the message! It's annoying scrolling down then up. I just wish that it freezes the left side and the top and have the ability to scroll only within the message.
    I know about the filtering function but it doesn't really helps solve my concern.

    2 votes

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  17. Be able to message guests and guests message you within the Guidebook

    1 vote

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  18. I'd like to send a mass message to all guests who are currently in-house. I live in a place where earthquakes are something usual, and I'd like to send a message to every guest who is in-house whenever an earthquake happens

    1 vote

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  19. The most useful inbox filter would be conversations where guests have sent messages to us, but we haven't replied yet. Sometimes these get buried, and it requires going through every single thread to look it over. Ideally this would be set up so that automated messages from triggers/templates did not count as replies from us.

    Or possible this could be set up through a totally different field. For example, each message thread could have a status box next to it. Whenever a guest sent a message, it could update that status box to say "Needs attention" in yellow. Then if…

    2 votes

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  20. It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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