102 results found
-
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
12 votes -
Be able to send bulk messages
Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers
25 votes -
Recall email that went out in error
I'd love to have the ability to recall email that went out in error.
5 votes -
Ability to delete sent messages in inbox
Have the ability to delete a message that was sent by mistake
3 votes -
Analytics for Message Response Time
We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.
Ideal functionality would include:
• Average response time per message
• Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
• Filterable data (by property, team member, time range, etc.)
• Visual reporting or exportable data for tracking trendsThis would not only help our team hit internal communication goals but also assist in…
5 votes -
Add property picture or name in inbox sidebar
Show a picture of the property where the booking was made in the Inbox sidebar.
7 votes -
Enable Keyword Search in Inbox
Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.
There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:
Greatly improve efficiency in finding past communications
Save time when retrieving important details
Provide a smoother workflow for property managers
Benefit not only our company but also other users who face…2 votes -
Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
3 votes -
White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
10 votes -
Notes in Inbox View
Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.
3 votes -
Ability to remove the failed message
Ability to remove the failed message
1 vote -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
15 votes -
Be notified if you don't response to a lead the initial time.
Airbnb sends reminders if you don’t respond to an inquiry within 24 hours. With Hostfully, there’s no way to mark messages as unread, so if the owner views a lead first, I sometimes miss the opportunity to follow up.
1 vote -
Separate Inbox thread per booking for Booking.com and Vrbo guests with multiple bookings
At the moment, Hostfully Inbox separates the guest's messaging thread per booking for Airbnb and Hostfully channels only. We would like this feature to work with other channels like Booking.com or Vrbo as well, so that it won't cause confusion.
1 voteGreat news! Hostfully now separates the Inbox message thread per booking for Vrbo. This means, when a Vrbo guest re-books your listing, a new message thread will be created so that the guest or you won't be confused with old messages from the past booking.
More details here: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
-
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…4 votes -
Export number of messages sent/received per property
It would be helpful to have a way to extract or report on the number of messages sent and received for a specific property. This would allow us to better track communication volume and workload across our listings. Ideally, this data could be filtered by property and time range, and made available for export.
1 vote -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
20 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
-
Create a report to track highest periods for receiving questions from guests
specific report to track inbox messages and their flow
2 votes -
Inbox - extra guest
It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.
4 votes -
1 vote
- Don't see your idea?