95 results found
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Import Airbnb messages from secondary guest to Hostfully Inbox
At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.
57 votes -
Separate Inbox thread per booking for guests with multiple bookings
At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.
I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.
117 votes -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
9 votes -
Mark as unread messages
Have the option to mark as unread the messages int he inbox.
37 votes -
Import Airbnb messages only when a property is turned "on" in Airbnb Channel
Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.
Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.
We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…
55 votes -
Import secondary guests replies, cc'd by main guests
This feature would be incredibly useful for our guest communications. Often, we are in contact with married couples, multiple family members, or groups planning a trip to one of our homes, and they all want to be kept in the loop. Being able to CC another email would ensure everyone involved receives the necessary information simultaneously, reducing the chances of miscommunication and ensuring a smoother planning process.
2 votes -
Airbnb Support Messages
Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.
Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…
14 votesWe're checking the feasibility of this requirement.
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Ability to suggest automatic replies to common guest questions
If we had a bot in guidebooks or messaging we could have instant answers to:
Can I check in early?
Can I check out late?
Do you provide coffee?
etc.33 votes -
1 vote
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Ability to manually send variables form the inbox
For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.
1 vote -
AI for internal use
Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…
2 votes -
way to tag a message as unread again
Is it possible to tag a message as unread again after opening it? We are a team working on inbox and it will help if that is available
5 votes -
mark unread messages
Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.
3 votes -
1 vote
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the SMS should present with line breaks
the SMS templates should present with line breaks
4 votes -
Ability to automatically translate InboAI responses in the PM's language
Enabling auto-translations of AI-generated responses allows users to communicate seamlessly across language barriers. When activated, the AI bot generates responses in the user's preferred language and automatically translates them into the recipient's language before sending. This feature can be customized to detect the recipient's language and apply the appropriate translation, ensuring that the original tone and intent are preserved. It enhances global communication by allowing users to interact with others in different languages without needing to manually translate messages, making the process efficient and accurate.
1 vote -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
1 vote -
Ability to adjust the tone of AI suggested responses in the Inbox
A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…
1 vote -
Automated Response Reminder for Unanswered Leads and Messages
I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.
The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).
Customizable Timeframes:
Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).Notification Options:
The reminder can be sent via email, SMS, or…1 vote -
Undo Suggested Response - AI Chat
It would be nice if there was a way to undo the suggestion though
1 vote
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