153 results found
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To have the ability to change some information and SAVE a lead regardless if the dates are already reserved or the lead status.
When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
This is a serious limitation in your platform and causing us a lot of issues…2 votesThis sounds like a bug - we'll need to first reproduce this and will fix it if confirmed.
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See All Customers?
In Pipeline, I can click on "See All Customers." Except I can't "see all customers." I then have to do a search or run a report. Instead of this, can you let me actually "See All Customers"? Thanks for your consideration and for all you do for us hosts.
2 votes -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Add all Pipeline features/information to the View/Edit Lead Modal
For a UX perspective, the calendar view is the most likely to be used when managing a large number of properties. The reservation card that is accessible from the calendar should include every available function and piece of information pertain the the guests visit.
This card should include the Pre-arrival form info, the payment status, any deposits made, remaining balance, scheduled payments, scheduled messages, etcetera.
At present, there are a number of features that are only accessible from the Pipeline. (i.e. cancelling a reservation, marking a reservation as paid, viewing the pre-arrival form, and recording a payment).
Because our company…
2 votes -
pipeline search by check out Date
Filter the pipeline list, by check-out date
1 vote -
HOLD Requests - Allow the Booking Quote to stay active even though the hold has expired
We are using the hold function for 24 hours and then use the autosend follow up to nudge the client that the hold is due to expire. This is very effective! However, is there any way the booking hold request quote flip into a new lead that can still remain accessible to book if it the hold has expired? This way if a client is late to make the payment, they can still book without intervention from us but it also releases the date on the calender to allow another reservation to happen if they are too slow.
1 vote -
Keep quote unchanged when modifying BDC booking
Sometimes we need to re-arrange the Booking.com reservations in Hostfully calendar but the booking breakdown is changed based on new property while it remains unchanged in BDC. This causes discrepancy, confusion and incorrect report. So it's better if the breakdown can be freeze when we changing the property or modify a booking as we don't want to change the quote for existing booking.
1 vote -
Mid Term Rentals
For mid-term rentals, it would be helpful if the pre-arrival form and rental conditions carried over from the initial booking rather than resetting each month. Currently, the system shows these items as incomplete in later months even though the guest completed them at the beginning of their stay.
1 vote -
pets
Would like to be able to see number of pets in the pipeline along with number of adults and children
1 vote -
Ability to bulk edit guest email address from lead's client information tab
Ability to bulk edit guest email address from lead's client information tab
1 vote -
TravelStaytion's logo to be shown in the lead modal
I want the TravelStaytion's logo to be shown in the lead modal. Right now, reservations from Hostfully, Vrbo, Airbnb show logo in the lead modal but not for TravelStaytion.
1 vote -
Lead modal - Creating new booking
When we make a new booking, scrolling for the start date is perfectly fine, but then we need to scroll again for the end date by scrolling from today's date instead of a date after check-in. Can the date box be set that it starts automatically on +1 day? Currently, we need to scroll from TODAY for the check-out as well, which is a waste of time if the check-in date is already established as a future date.
1 vote -
Improve the UI for lead modal to be mobile-friendly
When viewing the lead modal via a browser on a mobile device, it is not mobile-friendly. The buttons for View Order, Create a Job, and Message are overlapping the x icon to close the lead modal, making it difficult to close the lead modal or click on any of those action buttons.
1 vote -
1 vote
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Enable Payment Transfers Between Bookings
I would like to request the ability to transfer payments between bookings. We recently had an issue where a guest had to be moved to a different property. We need a feature that allows us to transfer the payment from their original, canceled booking to the new one.
1 vote -
Be able to close a request without it showing up in the name search.
Guests often send multiple inquiries, which makes it difficult to locate their current booking in the pipeline. You have to click through each inquiry to find the correct one.
1 vote -
Pipeline - Ability to select multiple properties in drop down filter
The filter function for pipeline under "properties", create a drop down list that allows you to click multiple properties to filter by, not just 1 at a time!
Or - add the "property tag" filter option.
Either way, I want to be able to filter out properties that I do not manage so only my properties are shown in the pipeline.
As a large company with several managers we are currently unable to filter out each others' properties, so leads/inquiries get lost on the pipeline...
1 vote -
Guest details default to Property Manager' own country and state/province
We'd like to have the guest details default to our own country and state/province. At the moment every guest's default state/country is California USA, while most of our guests are Canadian and in our state, and we have to make changes to each one before saving a booking. Thanks! info@vacaybc.com
1 vote -
Automatically Cancel Unpaid Reservations After a Set Time
It would be extremely helpful to have an option to automatically cancel unpaid reservations after a defined number of hours. This would help prevent calendar blocks due to unpaid bookings and reduce the need for manual follow-up or cancellations.
1 vote -
Be able to customize the manual transaction IDs
Be able to customize the manual transaction IDs.
1 vote
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