120 results found
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Ability to create discount for specific night even when the rate is dynamic
We're using dynamic pricing tool and for some cases, we want to give a discount for a specific night with dynamic rate.
We don’t keep the rates the same. We need a feature with ability to discount a specific night1 voteYou can do a price override directly in the dynamic pricing tool and provide a discount there.
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Have iCal link carry the checkout date
iCal link does not include the check-out date, iCal is associated with the nights that are blocked. That causes the difference between Hostfully and Google calendars, which is not ideal
0 votesHostfully's iCals follow the standard format and correctly provide the checkout date through the DTEND parameter. Example:
DTSTART;VALUE=DATE:20240322
DTEND;VALUE=DATE:20240324
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Hide guest name from Service Provider's calendar
Ability to hide guest's name from Service Provider calendar as I see it's not necessary for them to see that.
1 voteSetting to uncheck is "Owner can view booking details" on the Owner Tab (Property Settings > Owner > Owner Permissions)
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1 vote
This already exists. If the guest enters a message in the booking widget, this message automatically shows in the inbox as the first message in the thread.
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Ability to block homeowner's view of guest information & names
As a property management company, we want our owners to have visibility of future reservations so that they can see the nightly rate and booking length. We have this setting turned on. Unfortunately, this means they can also see the guests' names.
We wish it was possible to have that owner's portal setting turned on without the owners being able to see guests' names.
The reason for this is because if we ended our management contract with a homeowner, we would not want them to be able to use the guests' names to search for them on Google, Facebook, etc.…
1 voteThis can be achieved by unchecking the box "Owner can view booking details"
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Edit Hostfully default templates
Hostfully default template "Thanks for booking: booking confirmed" contain numbers, which will be removed on Airbnb Inbox, resulting in formatting issues. I want the default templates to work fine for all channels.
https://help.hostfully.com/en/articles/5404021-custom-template-examples
1 voteYou can already edit the Hostfully default System Templates: just click on the English link to open the template, edit it, save, and that's it.
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2 votes
You can already do this in the Fees and Policies section, You can create a fee and set up a taxable % for that fee.
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Canceled bookings don’t show up in owners report
Include all revenue including canceled bookings in the owners statements when the money is being kept due to cancellation policy and not refunded.
1 voteYou can just use the filters available in the report creation screen to not filter our cancelled bookings.
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Notification of pet fee when a guest opts into the pet fee
When a guest pays for a pet fee, it would be helpful to get a notification that indicates the guest will be paying for/bringing a pet.
3 votesYou can already do this by created a pet fee as an option and the system will send a specific email is this option is selected: https://help.hostfully.com/en/articles/6895588-handle-pet-fee-in-the-hostfully-booking-flow
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Have a field for Pincode on each Property´s Mains Settings.
I have a different pincode for each property, and I would like to enter them on each property´s main settings so the pin code populates to a specific custom template.
5 votesHello - this functionality already exists using our custom data system for properties - please see documentation on this at https://help.hostfully.com/en/articles/2762015-define-and-use-custom-data
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Deactivating properties should disable channel connection
If a property is connected with Airbnb and I deactivate the property from Main Settings, Airbnb channel connection will still be active, thus I can't delete the property. I want all channel connections to be automatically disabled when deactivating a property.
1 vote -
Modify owner invite template with HTML
I want to be able to modify the HTML of system template "Invite Owner to claim property" while keeping the functionality to generate owner username and password.
1 voteHello, you can already do so using the template called "Invite inactive owner to claim his property".
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Add hold event for trigger
When I look at the triggers there is no trigger for Hold or Hold reminder in the picklist.
We want to use that because we work in multiple countries so we can send the specified email.
1 voteWe already have a system template for Holds - which is why the system does not expose a trigger. You can toggle the Hold templates and have them in different languages, so the system will automatically choose the right language.
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Digital Guest Guide
It should have an access from our Hostfully account to the Guest Digital Guide. As I understand, we have to log in again to gain access to the portal.
1 voteYou can already do this by enabling your Hostfully Guidebook integration from the Integrations page and cick on the link "Automatically sign into my Hostfully management console"
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Extra field for direct booking
Put an extra description field for direct booking. As a lot of us might do very differently from direct booking to some other OTAs, it might make sense that to have an extra field so we could write something up. In my case, I will require security deposit through Superhog, while I do not do that at Airbnb. Thx
1 voteDirect bokings are already identified as coming from the Hostfully channel.
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Ability to edit a guest details
I noticed that I can edit the details of a guest only if there's a booking: by clicking on "Edit" on the lead and then "Client Information".
BUT NOT if I click on "See all customers". There I land on a page that permits no editing.
Intuitively I would go to this list to edit customers info! And not on the lead pop up.
Another path that I feel we should be able to edit customer info would be: by clicking on the client Name on the lead pipeline. This should lead to the guest information page where I could…1 voteIf you click on the guest name, you will be able to add your metadata for this guest in the form. Note that this is not a "booking" data, this is guest data. This means that this points to a guest information, and a guest can be associated to multiple bookings, even across multiple property management companies. So you can annotate data for this guest (this is your data) but the underlying guest account is owned by the guest.
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Gift cards to book a stay
Offer gift cards on Hostfully for people to purchase a gift card for someone to use to book a stay.
4 votesWe have Discount Codes - this is the same thing, just called differently.
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Be able to choose which service provider when creating a job
So I have 2 cleaning provider. I call either one or the other depending on their schedule.
When I create a job, I can select the service from a drop down list. Problem is the services have the same names for both cleaning providers and I don't know which provider it is.
Logically I should be able to choose the provider first! and then the service.1 voteJust name your services like "Cleaning by Roberta", "Cleaning by Miami Cleaners".
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1 vote
This feature already exists. It is not called the sales agent, but booking agent, and you can dynamically send a message to the person in charge of the booking.
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Pet Fee per Pet
Have the option to charge a fee per pet.
1 voteWe already support his feature. Please see how to set it up in the following article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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