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23 results found

  1. Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.

    42 votes

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  2. It would be great to create a Mid-stay clean that could be done easily by adding the time-specific trigger for job creation.

    in our example, we offer a mid-stay clean for guests who stay more than 7 days.

    24 votes

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  3. When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
    Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.

    Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
    Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?

    Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?

    15 votes

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  4. Give Service Providers, specifically cleaners, the ability to report to the agency any issues with a previous guest and be able to provide pictures and estimates of remediation, within Hostfully, so that they are all linked, instead of having to do this outside Hostfully.

    11 votes

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  5. "Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
    These fields would be to enter useful information on provider services, hours, etc.
    Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc

    11 votes

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  6. Allow jobs in the Cleaners Portal to be sorted so that the soonest job appears at the top of the screen. Our cleaners have many jobs and its a pain for them to have to scroll to the bottom of the each each time. Thanks

    8 votes

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  7. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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  8. We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.

    In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.

    8 votes

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  9. From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    8 votes

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  10. At the moment cleaners have to scroll through endless jobs that can't be sorted in any way to access a specific job note - what would be amazing is to just click on the job in the calendar and show the details of the clean there.

    8 votes

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  11. 6 votes

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  12. My cleaners see blocked dates as well as booked dates as the same color in Service Provider portal calendar, so they never know if its a check out or just a blocked date.

    It's much more helpful if we can have different colors for bookings blocks in SP portal.

    5 votes

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  13. It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    5 votes

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  14. Would be great to have more variables for late checkout like extra hours, extra charges, etc... this would be used when a guest pays for a late checkout for example, when they pay for 2 extra hours, the confirmation email should provide the new check out time, and the total hours their reservation has now been extended. Thank you!

    4 votes

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  15. This would support service providers prepare for the service to be provided in terms of materials required, documentations or expectations.
    For cleaners and housekeeping team, knowing the type of service / service name will have them prepare to dispatch X number of cleaners with X material.
    For check-in check-out agents, knowing the type of service Will have them prepare documentations, accesses, security deposit refund, etc..

    3 votes

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  16. Payment processor for cleaners. I want to be able to pay my cleaners directly from hostfully/stripe automatically once a job has been marked as complete.

    3 votes

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  17. As a PM or a Service provider, I would service provider portal to show the number of pets on the Jobs tab and the Calendar tab, along side the number of guests. It will help the Service provider plan and prepare better for the cleaning.

    (stacy@condochicago.com)

    3 votes

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  18. we would like to see the cleaning status of our properties in Hostfully. This is quite important to know whether the property is cleaned and ready to go when new guest booking requests come in last minute, for example.

    2 votes

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  19. It would be great if Service Provider calendar only displays jobs assigned to them not all of the jobs related to the property because there may have more than one cleaner.

    Its to reduce confusion with different suppliers. We've had occasions where suppliers just look at the calendar and not the actual jobs assigned. the result was two people turning up to the same job.

    2 votes

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  20. 2 votes

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