Receive Vrbo guest inquiries and guest portal messages in the Hostfully Inbox
Currently I can communicate with Vrbo guests via email in the Hostfully Inbox. Here's how I do that: https://www.youtube.com/watch?v=GzrIBhiitBY&t=4s.
Also, it's great that when the guest sends me a message in a booking request through Vrbo, then that message appears in the Hostfully Lead/Stay Details.
There are a couple of scenarios where I would appreciate a deeper integration with Vrbo's messaging. For example, if the guest sends me a message through the Vrbo guest portal, then it doesn't come into the Hostfully inbox and I can only reply through my email. Another example is if the guest sends me an inquiry before booking through Vrbo, then I can only manage that communication through my email.
This feature is now in beta.
Eli R commented
I see this was updated to "Started", is there a timeline on the launch for this?
Eli R commented
I was previously told during the sales process that the VRBO message integration like some other PMS's have was on the roadmap for Q1/Early Q2. Is there any updated on this feature yet?
Carole Heiman-Kezios commented
This suggested workaround seemed like a good solution but I have only started using Hostfully in the last couple of weeks and have already had guests who did not reply to me by replying to my email - they replied within the VRBO portal. I will continue to check both but this seems really counterintuative to the idea that Hostfully is integrated with VRBO.
As we know, guest communication is a really important part of the guest experience and it would seem that getting these two to function as truely integrated would be a really high priority.
Until then how (as a new user) do I deal with guests who INQUIRE to book - or use the CONTACT OWNER - button in VRBO that don't come into the Hostfully system?
I couldn't agree more! The lack of integration leave VRBO guests confused often!
Chelsea Dunckley commented
This seems to be the most requested item. Does Hostfully have any intention on starting on this?