Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
April Mai (work email)
shared this idea
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AdminThien (Admin, Hostfully) commented
Also, it would be great if there is a condition for different channels for this trigger. For example, I only want to receive a notification when a new message is in the Inbox from the direct booking site.
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first_name_unknown last_name_unknown commented
Yes, it would be great to get these extra variables working such as:
[$GUEST_NAMES$]
[$PROPERTY_INTERNAL_NAMES$]
[$LEAD_CHECKIN$)
[$LEAD_CHECKOUT$)The above would be critical