The mobile app should support attachments
When guests send attachments on Airbnb or email (respond to inbox's email thread with attachment), the corresponding conversation page should include the attachment in the thread
1
vote
April Mai (work email)
shared this idea
This was released in May: you can view attachments in the inbox of the Hostfully Mobile App, and you can also upload attachments to send to your guests:
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Eli R commented
Our teams need to see pictures that guests send on mobile as they do not typically carry a laptop in the field. Having to go into Airbnb, VRBO, email, etc. to see pictures defeats the purpose of the unified inbox when guests send pictures of issues that need to be addressed.