Import Airbnb messages only when a property is turned "on" in Airbnb Channel
Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.
Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.
We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that specific property.
Ai Nguyen
shared this idea
This has been completed. Now Airbnb messages only come in to the Hostfully inbox once the property is live and connected through Hostfully. Not during the initial property data import.
Thanks everyone for your feedback!
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Thuy Dinh commented
Another scenario,
1/ A property was imported from Airbnb listing 51437166. After importing, the Airbnb listing ID sticks to this property. (ss1)
=> Message from Host account was imported into HFL
=> As a result, the inquiry was imported, not from listing 51437166, but from the host account. (ss2)
=> The message should only be imported once the property is toggled on for Airbnb channel to avoid any unexpected inquiry imported. It can confuse PMs. -
Khristel Stecher commented
This needs to stop completely because I don't find it useful & technically it could cause also confidentiality issues between our clients & the properties they own. Some clients have more than 1 property attached to themselves and it is a big problem.
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Cate Kriner
commented
I agree! Please put a STOP to airbnb messages coming in from properties that I do not manage. It is very confusing and stressful!
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It’s confusing for hosts and guests. When a guest sends a message for a hostfully listing. The responses should not show up on another listing. Especially one that is not even associated with my hostfully sccount.
