145 results found
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Indicate new check-in time requested from Airbnb guest in Hostfully system
At the moment, reservation booked within 48 hours, and guest can choose the check-in time
https://help.hostfully.com/en/articles/3811657-partially-allow-booking-requests-on-airbnbThe check-in time should be visible in the booking request that Airbnb sent, not in Hostfully system. Airbnb does not send anything explicitly to the host stating that the check-in time has changed; however, the reservation request Airbnb sent to the guest does include the check-in time.
We need Hostfully to request this information thru the API and indicate it somewhere in Hostfully system so we can know before accept or decline the booking request as it's very important information to look at
5 votes -
Email attached to Vrbo inquiry
Enso states that the Vrbo inquiry must have an email attached. Enso is prepared for the fake email (as they don't have real ones unless booked) However, the current email reads a bunch of numbers, but doesn't have the @vrbo.com. The @ and the .com is what triggers Enso to be able to message the guest back through the platform
1 vote -
Make "Booking.com guest payment options" configurable in the PMP and add more payment types
I want to set up the guest payment options for listings on Booking.com. Booking.com requires me to change the "Guest payment options" on Booking.com to "only accept cash" for 60 days to be eligible for Payment by Booking.com - bank transfer option. Currently, everytime I change it, the field is overridden by Hostfully PMP and changed back to "accept credit cards" although I don't see any place to configure this in Hostfully system.
I want to have a button in the PMP to configure the guest payment options and this field should be pushed to Booking.com.
7 votes -
Display availability per channel based on booking lead times
Display availability per channel based on booking lead times.
For example, On Hostfully, setting a negative Booking Lead Time allows same-day bookings. This means that, as there are no blocks or reservations, the date will appear available.
Channels like Airbnb, Booking.com, and the direct booking site will also show this date as available since they allow same-day bookings.
However, Vrbo will display the date as unavailable, as it doesn’t support same-day bookings under such settings.
Showing on Hostfully’s calendar sync logic accounts for channel-specific lead time settings
2 votes -
integrate with Heidi
I just wanted to share this british channel specialized in ski destination: https://www.heidi.com/
Could be an interesting integration. The company is in the top 100 fastest growing private companies in the UK.1 vote -
Remove LEID from Hostfully account
Current Situation:
Currently, to remove a LEID from our account in Hostfully, property managers must contact Support. This process can be time-consuming and requires manual intervention, which can delay operations and lead to inefficiencies.
Requested Feature:
I propose that Hostfully implements a feature that allows users to directly remove LEIDs from their accounts within the platform. This functionality would empower users to manage their LEIDs independently, without the need to go through Support.
Benefits:
Streamlined Operations: Users can manage LEIDs quickly and efficiently, without waiting for Support.
Increased Autonomy: Provides users more control over their account settings, enhancing user satisfaction…
5 votes -
Alerts for channel sync error
I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.
23 votes -
Allow Co-host payment on Hostfully
Allow Co-host payments on Airbnb to show in Hostfully
4 votes -
Support Booking.com Damage program so BDC will collect SD via PBB
At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.
I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.
15 votes -
2 votes
HVMB confirmed that there is no API for inquiries yet or planned in the near future.
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Use Vrbo as a Merchant of Record
Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.
13 votesWe are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.
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Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
10 votes -
19 votes
You will soon be able to register multiple Booking.com LEIDs and thus connect to different Booking.com accounts.
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Don't push "Public name" of master listing to Booking titles of sub-units if they are different Property IDs
I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.
14 votes -
Proper Handling of GST-Inclusive VRBO Discounts to Ensure Accurate Tax Reporting
Description:
Currently, VRBO sends a discount value (e.g., $153.12 New VRBO Discount) as a GST-inclusive figure. Because it's listed under fees without any itemized GST breakdown, this results in tax miscalculations on our end.
Example:
The $153.12 discount actually includes:
$133.15 rent discount
$19.97 GST discount
Since this breakdown isn’t provided via XML, and Hostfully treats the entire amount as a non-taxable discount, my reported tax figures end up being incorrect. This requires manual adjustments, which are not scalable and introduce the risk of error.1 vote -
9 votes
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Rate multiplier incorrectly applying to all past and future Airbnb bookings
When we import Airbnb leads, the base rent is calculated so that base rent + rate multiplier equals the rent total from Airbnb.
True, we could apply this only to future leads, not past leads, but I don’t see why this would cause an issue to this PM since the total rent is the same.
It can be treated as a feature request, UV
2 votes -
Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
6 votesThe cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.
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VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
9 votes -
Recorse for confirmed, unpaid bookings if guests don't pay
At the moment, Vrbo and Booking reservations with failed payment will still come into Hostfully as confirmed unpaid bookings. If guests have already stayed or left, I want to have a recourse or protection in case they damage the property or don't pay.
7 votes
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