120 results found
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1 vote
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Sort Guests Alphabetically
Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.
Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.
This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…
8 votes -
Leads to automatically expire and close after a certain amount of time
Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.
7 votes -
Upload documents into Lead Model in Stay Details tab
I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.
8 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Option to change commission rate for stays entered manually
We offer a lower commission rate on stays that acquired by our home owners. Since these are all entered in manually it would be great to have the option to change the commission rate when creating a booking so that the calculations will shake out in the reports rather than us having to track these stays and break it down after we run reports.
4 votes -
Manually adding pincode to Airbnb reservations
I want to add a pincode manually to the reservation under Stay Details tab. If the guest email field is blank (Airbnb doesn't send guest emails to Hostfully due to their policies), I'll need to enter my own email every time in order to to able to save the lead.
1 vote -
See All Customers?
In Pipeline, I can click on "See All Customers." Except I can't "see all customers." I then have to do a search or run a report. Instead of this, can you let me actually "See All Customers"? Thanks for your consideration and for all you do for us hosts.
1 vote -
Fix footer so that it doesn't interfere with guest info on Pipeline
I noticed a minor bug: when I scroll to the bottom of the Pipeline, the Footer info (Help, Privacy, Feedback) covers the Guest details on the Pipeline. Can you fix the Footer so that it stays below the Pipeline? Thanks.
1 vote -
Add a date range option to the Pipeline
With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).
There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.
Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.
This feature is critical to Hostfully's long term viability as a…
5 votes -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Add a link in the Rental Conditions
It would be helpful to allow links in the Rental Conditions, for those who want to use fillable pdf URLs for their guests to complete. And, to have the lead on the pipeline show that the rental conditions have been completed.
2 votes -
Include Current Stays in the Pipeline filter "Relevant/Arrival Date"
Include current Stays in the Pipeline filter "Relevant/Arrival Date".
Current Stays are Relevant and useful when looking at the upcoming stays list.
I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.
3 votes -
Add all Pipeline features/information to the View/Edit Lead Modal
For a UX perspective, the calendar view is the most likely to be used when managing a large number of properties. The reservation card that is accessible from the calendar should include every available function and piece of information pertain the the guests visit.
This card should include the Pre-arrival form info, the payment status, any deposits made, remaining balance, scheduled payments, scheduled messages, etcetera.
At present, there are a number of features that are only accessible from the Pipeline. (i.e. cancelling a reservation, marking a reservation as paid, viewing the pre-arrival form, and recording a payment).
Because our company…
2 votes -
Filter by reservation tag in Pipeline
Use the "Add tag" feature to add tags that can then be used to filter the Pipeline. I.e. "Return Guest"
8 votes -
Pipeline > Status Dropdown > Keep Stays 'Relevant' Until Deposit Action Is Performed
Include stays in which the deposit HASN'T yet been returned under 'RELEVANT'. Because there is still a relevant action to complete before the stay is closed.
It's easy to miss deposit returns when users have to scroll through 'ALL' to find the stays which need Deposit Return action.
3 votes -
Allow searching for a reservation using the External ID in Pipeline
When we managed around hundred properties and lots of
reservations, we have seen that is easier to search a reservation by the
name of the external id of the reservation.I found that we can search a reservation by the name of the guest in the
pipeline. However, if he has some reservations or have the same name, is quite hard to figure it out. However, when I included the reservation number, any result showed up.- Nest Host
8 votes -
Display Blocks in Pipeline
As a PM I'd like to be able to block my calendar for owners, and view their booking/block in the pipeline so that I can prepare the listing the same way I would prepare it for a guest. I need to have it cleaned, send door codes for the time of their stay, and go through the usual lifecycle of their booking as I do with the others so that I don't forget to prepare any details related to their stay.
3 votes -
Pipeline - Status selector for Payment Due and No Pre-Arrival Form
Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form
25 votes -
Have pincode automatically generated for $0 booking value
As a VRM, I want to have pincode auto generated for booking with 0 value.
At the moment, pincode is not generated when I created booking manually in the system, value = 0.
0 votes
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