129 results found
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Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
6 votesThe cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.
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Separate rental agreements per channel
Reasoning is the cancellation policies are so limited with Airbnb that I really only want to extend the cancellation policy that Airbnb has only to those who discover us through Airbnb. With direct bookings I would prefer what we have listed in our current rentals agreements.
5 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
8 votes -
Modify Booking.com reservations
Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...
8 votes -
Support AIR_CONDITION_WINDOW for HVMB
Support more amenity mapping for Marriott AC
Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)
However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.
In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.
1 vote -
Capture Guest physical address during booking process to add to profile
I want to be able to later report on what parts of the country guests are coming from so that I can then spend $ on ads in those areas. (this won’t work for Airbnb bookings)
4 votes -
Integrate directly with Expedia
I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.
I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.
92 votes -
7 votes
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Display "Set Taxation" option when pushing data from Hostfully to create new BDC listings
I got this error when trying to create new BDC listings from Hostfully. The listings are in France:
TPAExtensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location(#321) - TPAExtensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location(#321) - TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location(#321)
The option to Set Taxation is only visible for connected listing. Thus, to solve this, I have to create a hotel from BDC first before connecting it to Hostfully.
8 votes -
Ability to sync Master unit to Booking.com room level directly, without breaking Master-Sub setup
As a PM with Master-Sub setup, when I want to sync Master unit directly to Booking.com room level (instead of hotel level and no room), I don't need to
- Break current Master - Sub setup on Hostfully
- Sync Master (now standalone) to Booking.com room
- Set up Master - Sub again on Hostfully.Able to sync Master unit directly to Booking.cm room would be helpful to avoid disconnection.
2 votes -
Auto-retry importing Booking.com reservations when there is an issue with Booking.com sync job
We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.
It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.
3 votes -
Whimstay Rate Multiplier
It's simple, they charge 5%, it would be nice to just be able to offset that in the platform.
2 votes -
Ability to remove Third Party agency directly from the PMP
Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
Thank you!17 votes -
Centralize sync options in Hostfully & improve PMP UI so I know what's pushed to channels
I want to centralize the sync options in one location so I won't have to manage my listings in both Hostfully and Booking.com. For instance, I can handle mobile discounts in Hostfully, but promotions and deals must be managed through Booking.com. Next, it would be helpful if the user interface clearly indicated what is being overridden by Hostfully and what is not. At the moment, there are only some channel icon indicators next to certain fields. For example, Facilities and Services are overridden by Hostfully, while Promotions and Deals are not. The user interface should be more friendly so that…
1 vote -
Ability to force sync for all listings for Airbnb
At the moment, we can only force sync at property level.
let say i change my cancellation policy in all my listings and i did it with my bulk edit tool
i have to click one by one in the sync button to push the update to Airbnb instantly.
I'd like to force sync to multiple or all properties at once to save time
3 votes -
More user-friendly error messages for channel sync issues
At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.
14 votes -
Not automatically change to Instant booking when connecting to Airbnb
Support feature where we can turn off the Instant Booking mode for Airbnb channel or not have Booking mode automatically changed into Instant Booking when connecting to Hostfully.
1 vote -
Integrate with LEKKESLAAP and TRAVELGROUND
I want to connect my Hostfully account with LEKKESLAAP / TRAVELGROUND, local South African platforms
2 votes -
Feature to accept/decline Vrbo cancellation request within Hostfully
When receiving a Vrbo cancellation request, as a Property Manager, I'd like to have the ability to accept or decline it in Hostfully instead of being received the notification that it's cancelled without my notice
9 votes -
"allow booking requests" checkbox for Airbnb should also apply to dates past the booking window
Airbnb allows this on platform, it should work via API as well
3 votes
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