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  1. My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.

    3 votes

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  2. Create a way for all guests in the part to upload a picture of their ID. Some places require this. It would be great if the pre-arrival form could have that option to upload each guest ID.

    1 vote

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  3. Add a variable for recommendations only guidebook

    1 vote

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  4. Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.

    4 votes

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  5. I'd like to have a trigger fired a Job notification to an assigned service provider based on the Job type when there's a Job created.

    In other words, I'd like to have 1 more condition for Job created trigger which "Job type".

    And I want all service providers' jobs to be populated under that category.

    1 vote

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  6. Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.

    5 votes

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  7. All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.

    3 votes

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  8. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    2 votes

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  9. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    9 votes

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  10. Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…

    3 votes

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  11. Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.

    For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.

    Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.

    9 votes

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  12. Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)

    2 votes

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  13. The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!

    7 votes

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  14. Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.

    A view within the property itself to see which triggers are associated with it would make it very quick.

    4 votes

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  15. Create a way for guests to indicate when they leave the property so the cleaners can be notified and can start working on the earlier departure properties first.

    1 vote

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  16. As you look for ways to enhance your platform, a suggestion - - - allow a trigger to be cloned but opt for a different method (email vs. text). We are sending codes for check in and want to do so via email and text but I literally have to create new triggers for each listing (over 60 of them) to have the same trigger that was sent as an email as a text. Pretty time consuming and tedious.

    7 votes

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  17. I'd like to modify this [$PROPERTY_LIST$] as a template, so I can automatically send the available properties in certain dates, plues their final price next to it.

    1 vote

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  18. For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.

    1 vote

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  19. I'd like to be able to include photos in my check-in instruction template for airbnb messages. The visual helps guests to know what to look for when arriving to a place they've never been before.

    2 votes

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  20. Adding property name variable to automated reviews is important to us. It customizes the review even more since we only have 5 messages.

    2 votes

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