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172 results found

  1. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    28 votes

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  2. On the complex condition trigger which sends out check-in details.
    I need the condition when Superhog checks have been made then send out the check-in details.

    3 votes

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  3. Allow complex conditions for triggers relating to incoming messages. For example, messages from non-airbnb platforms trigger a SMS to the host.

    2 votes

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  4. Add a trigger "same day checkin" for complex condition.

    I had a guest schedule a booking on the same day as their checkin, however, it was after the time period set for my checkin instructions to be sent to them. I had to manually send my instructions to the guests since my checkin instruction email is sent 24 hours prior to their arrival.

    5 votes

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  5. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    3 votes

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  6. 1 vote

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  7. It would be convenient to receive the inquiry notification and see in the template the actual inquiry received instead of just being notified there's a new inquiry and having to check the inbox.

    1 vote

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  8. It would be helpful if the email that we get when a property has been put on hold by a guest would include the dates concerned, not just the property name. Now it looks like this:

    Hold requested for LMS 13 PAX by *****@yahoo.com
    The property has been put on hold.

    1 vote

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  9. As a VRM and owner, I would like to get a notification when there's a change in checkin or checkout date only, not for number of guests.

    3 votes

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  10. I have a trigger set-up to send my cleaner a message when a booking has been revised, the intent is if dates change, and for some reason she is getting updates for lots of non related items.

    I want a condition in triggers so she only gets updates when the dates change.

    5 votes

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  11. it would be really convinient if instead of having to create a trigger for a message to go out, that maybe certain trigger words that guests send would be able to trigger a response. For example, if a guest forgets the door code and the send a message asking "What is the door code again?" instead of me having to manually respond, maybe that question itself could trigger a response that would auto send the door code.

    3 votes

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  12. 3 votes

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  13. There's no "Delete this template" option for system templates so it is not possible delete a language template.

    1 vote

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  14. Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.

    If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.

    2 votes

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  15. I would like to have the ability to send SMS notifications for new reservations to 2 separate phones.

    Many of the properties that we manage have multiple owners and it would be beneficial to be able to send text message notifications to each owner. In a lot of cases (such as this one), the multiple owners are a married couple and it would be beneficial to be able to send text message notifications to both the husband and the wife.

    1 vote

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  16. At the moment, I couldn't create an automated message that goes out to guests between the hours of 10pm - 8 am.

    The idea being that I'd like to have some "off hours" in my business..
    So if a guest messages us during "off hours" then an automated message goes out to them and says something like "thank you for checking in with us. We are away from our desk right now. If you have any issues we will answer them promptly at 7am. If you are experiencing an emergency, please call _____"

    I know that a few of your…

    3 votes

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  17. 4 votes

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  18. Group templates and triggers by specific property or unit number.

    15 votes

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  19. It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler

    14 votes

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  20. We have two listings. There's a cleaning company there that works on weekdays only, and we have a part-time employee there who can work on weekends only.

    So ideally I would be able to set up two triggers that created cleaning jobs at checkout for those listings -- one that assigned Monday-Friday cleanings to service provider A, and another that assigned Saturday-Sunday cleanings to service provider B.

    It looks like that could be implemented under "if these conditions are met", which comes up when a trigger event is "booking confirmed". The "choose field" dropdown would add "departure day is", which…

    1 vote

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