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207 results found

  1. Send Now Feature

    It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    25 votes

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    4 comments  ·  Templates and Triggers  ·  Admin →
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  2. More variables for SMS message

    Support more variables for SMS message such as: Rent, Night Rate, Cleaning fee, etc to provide more details via SMS for co-workers who don't use email frequently.

    1 vote

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  3. You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.

    You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.

    2 votes

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  4. Support "New transaction" event in Triggers.

    I want to notify the guests when there are new transactions added to their bookings

    1 vote

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  5. Be able to set up a trigger when a service is purchased during checkout flow

    When a guest purchased for a service during the checkout flow, I would like to send out the auto message related to the service purchased

    1 vote

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  6. Pre-arrival form signed event for triggers

    3 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  7. Send emails to guests from different email addresses

    Would it be possible to send manual messages from one email address, and automated emails from a different email address?

    3 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  8. Send whatsapp messages from a phone number of my choice (ie our business whatsapp line)

    As a PM I would like to send whatsapp messages from my own unique number so that guests can whatsapp me on this number but also call me on this number. I would also then like to have my own logo as the whatsapp profile picture

    5 votes

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  9. Ability to set trigger sent in from certain period of time

    At the moment, it's not possible to set a trigger condition to send automatic message whenever there's a query from a certain period of time, saying that no one is available to answer query for example.

    It'd be nice if we can set auto message when we set "away".

    4 votes

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  10. Make more variables work for trigger "New Message in Inbox"

    As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    25 votes

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    received  ·  4 comments  ·  Templates and Triggers  ·  Admin →
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  11. Ability to turn off system templates for specific properties

    1 vote

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  12. Notification when a guest leaves a review that is less than 5 stars

    Have the PM notified when receiving a review from a guest that is less than 5 stars

    6 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  13. Specified Date Trigger

    Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.

    3 votes

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  14. Resend triggers if the lead's dates were modified

    Triggers should fire again if the lead's dates have changed. For example "X days before stay starts".

    1 vote

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  15. Extract the latest Wifi information for the variables instead of the Wifi information at lead creation

    1 vote

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  16. Be able to edit airbnb guest reviews before they go out

    It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    19 votes

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    under review  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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  17. Have internal thumbnail image as a variable for quote messages.

    The internal thumbnail image shows up on the Available Property List, but not the quote or alternative properties messages. It would be great to have those thumbnail images appear in the other messages as well. Or, have those as variables that can be added to messages!

    1 vote

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  18. Be able to create a trigger based on guidebook marketplace purchase.

    As there is a system template to notify the agency when a guidebook market place purchase has been made, it would be really useful to have a trigger that would allow us to customize the recipient of the notifications.

    1 vote

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  19. Allow PDF in Pre-arrival Form > Government ID file

    I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.

    3 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  20. Have ability to create a trigger event for "Awaiting guest ID" booking on Airbnb

    I want to have a separate trigger to send message for Airbnb booking that is confirmed, but is "Awaiting guest ID".

    1 vote

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