255 results found
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Move the system templates to the right categories.
It’s confusing to see agency messages are listed under Guest messages, etc. Please sort the system templates to appear within the correct categories.
2 votes -
1 vote
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Airbnb review reminder trigger
Ability to have a condition for a trigger so that we can send a reminder after 10 days if the guests didn't leave a review on Airbnb
3 votes -
Create calendar-based Jobs for recurring tasks
We manage over 120 properties. So keeping track and scheduling reoccurring tasks like AC service or replacing batteries in door locks would be a great help. We would also use this feature to schedule weekly inspections of properties that are currently not occupied.
6 votes -
Allow Messages To Trigger By Tag
PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.
2 votes -
Trigger for orphan days
I would like to have the option to set a trigger for orphan days when a guest booked and a week before or so, the system detects that there's an orphan day so I can offer this automatically to guests.
2 votes -
Pet Notification - Variable
PM needs a notification indicating to her and her service providers that a pet will be staying at the property. This needs to work for all channels, not just direct bookings. A variable indicating whether a pet is coming (based on whether a pet fee was paid) would solve this problem. The statement variable displays whether a pet fee was paid, but the PM doesn't want to share that information with the service providers as it is unnecessary.
1 vote -
New trigger for "rental agreement not signed" when booking outside of direct booking site
I need the trigger condition of "if the rental agreement is NOT signed" to resend it, in the case where the booking is outside of the direct booking site (otherwise, the rental agreement has to be signed before proceeding to book).
27 votes -
Include System Templates in Scheduled Messages
It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.1 vote -
1 vote
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Add date options to the system template: Alternative Rental Dates
Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.
It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.5 votes -
Ability to rename Government ID field for Pre-arrival form
Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.
10 votes -
Create Trigger condition to distinguish guest ages
Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.
1 vote -
Adding the After the hold end time-based event in complex condition.
with the complex condition, I want to have the booking hold end event in the time-based event to sent the notify for my guest.
It should be:
- Complex condition
=> After the hold end
[less than or equal to], or [equal to], or [greater than or equal to] [number] of days3 votes -
Variable "ORDER PAID TO DATE" in custom templates
I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.
7 votes -
Allow for Triggered Messages to support company office house
Guests message at all hours of the day and night and while we would love to respond, often times, answers can wait until the next day. We would love it if we could set up a triggered message that would auto respond to a confirmed guest during out of office hours. In that message, we could certainly include information about emergency contacts if appropriate for the situation. Please add this so that we can have days off!
3 votes -
Add call to action options to custom templates
It would be really useful to have some call to action options that can be added to the custom templates for guests to be able to click to do things like send WhatsApp, SMS, Call, or email.
2 votes -
Text formatting for templates
I want to be able to change the text size, fix indentations and color texts.
10 votes -
Variables Request for Deposit amount and Percentage at reservation.
"Percentage at reservation" from Property Settings => Main settings tab, for example 30% at reservation and collect balance at 15 days prior to checkin date => this variable "Percentage at reservation" will pull 30%
"Deposit amount" means the amount guest has to paid at reservation. For example percentage amount at Property Settings => Main settings tab is 30% and guest's booking total without Security deposit is $1000 so this variable "Deposit amount" pulls 30% * 1000$ = 300$
3 votes -
Have ability to turn off System template for specific reservations
Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.
I want to turn off system template on some bookings that we don't want to send out the message.
2 votes
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