300 results found
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Trigger - Day of week AND time conditions
I need to be able to send a message on a particular day of the week AND at a set time. I have bin reminders to send that happen weekly, when a guest stay is active. If I choose the day (i.e. Tuesday reminder for a Wednesday collection) the reminder is sent Tuesday am and we might have a new guest in Tuesday pm. If we send the reminder on Wednesday its too late... I want to choose day of the week and timing as a condition
5 votes -
Support more variables and formulas in templates
In "Notifying the owner about new booking" template, I want to apply more variables about the order than the current existing one.
E.g Rental Revenue: [{ORDERBASEAMOUNT}-{COMMISSIONOTATOTAL}+{ADJUSTMENTRENT}+{EXTRAGUESTFEEAMOUNT}+{PAYMENTPROCESSINGFEE}]
But currently, the template variables only support some basic order details.
5 votes -
The ability to send messages to guests at a specific time on a specific day of the week
I'd like to be able to send messages to guests at a specific time on a specific day of the week
8 votes -
Seasonal Triggers
n Florida’s Gulf Coast, sea turtle nesting season runs from May through October. During these months, I’d like to automatically share turtle safety guidelines with guests by enabling a seasonal message trigger for reservations that fall within this timeframe.
I think there are other templates that would benefit from seasonal triggers
13 votes -
Change the language for the pre-arrival form
I want to be able to change the language for the pre-arrival form
2 votes -
confirmation message for signed rental agreement
Add a trigger for when the rental agreement is signed. To send a messag to confirm and thank them for signing the rental agreement.
1 vote -
new message in inbox per property
Allow conditions for New Message In Inbox trigger. I would like to push SMS messages to specific team members depending on which Property the guest is staying at.
2 votes -
1 vote
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Add Travelstaytion to the list of channels in Trigger creation flow
no emails go out when bookings are made via travelstaytion and the option is not under trigger channels selection
9 votes -
Add new system template when a hold already expires
At the moment, we only have a system template "Hold reminder" before it expires. This message is automatically sent to the guest as a reminder that their hold on the property is about to expire.
But when a hold already expires, the system won't automatically send them a message to say it has expired already and then suggest the guest about the available dates we're having or the dates they chose are still available1 vote -
Change Message Name in Scheduled Messages to Trigger Name
In Scheduled Messages, the message name field actually refers to Triggers. Please help update the name accordingly to prevent confusion.
4 votes -
Change "hold confirmation" message to automated instead of semi-automated
Once the guest clicked on "Request a hold" from Quote message, the calendar will show a hold accordingly but there was no automated message sent to the guest. when i click her name in pipeline i do not get the option to "place on hold" only "extend hold" so I can't send the Hold confirmation message from Pipeline either. I can only choose the template from Inbox to send manually. It's very inconvenient.
Please add another option or change "hold confirmation" message to automated instead of semi-automated
1 vote -
templates & triggers
Allow editing/personalization for scheduled messages.
3 votes -
Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
2 votes -
Add ability to include specific notes on auto-created jobs
It would be helpful to have the option to add custom notes or comments to jobs that are automatically created by the system. Currently, there is no way to include job-specific instructions or context when the job is generated automatically. This feature would improve clarity and communication for teams handling auto-created jobs.
2 votes -
Adding "Or" setting for Triggers - Complex conditions
Adding "or" setting to Triggers - Complex conditions
5 votes -
collect phone number for all guest as an option in the pre-arrival form
we don't have the option of phone numbers for other guests, and the custom field does not work for us.
2 votes -
Manually Schedule Messages
I would like the ability to manually schedule messages without using a trigger.
8 votes -
Automatically adjust the guest's language in Hostfully based on the preferred language in Booking.com
My guests on Booking.com can leave their preferred language when making reservations (e.g. German). However, when the reservation comes to Hostfully, the language is still English. I'd like this field to be automatically updated to the preferred language from Booking.com so that Hostfully can automatically send messages to guests in the preferred language. Right now I need to manually update the guest's language in Hostfully.
6 votes -
Date and Time Format Options for International Users
As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.
Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.
Thanks!
18 votes
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