216 results found
-
Test a trigger feature
Be able to test a trigger with a click of a button
2 votes -
Allow for Triggered Messages to support company office house
Guests message at all hours of the day and night and while we would love to respond, often times, answers can wait until the next day. We would love it if we could set up a triggered message that would auto respond to a confirmed guest during out of office hours. In that message, we could certainly include information about emergency contacts if appropriate for the situation. Please add this so that we can have days off!
2 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
1 vote -
Trigger Day of week apply can have time to run
The trigger Day of the Week which is sent at 9:00 AM of the day. It's usually applied to all guests, including those checking out that day; however, sending this message to someone who is leaving doesn't quite make sense.
To avoid any confusion, it may be best to modify the trigger so that messages are only sent to guests who are actively staying during the day. Additionally, perhaps it would be wise to consider specified times when triggering these messages.
Thank you.
13 votes -
Pre-Arrival Form government ID
In the Pre-Arrival Form yo allow fields for each guest to give government ID details and not just the Primary guest. In Portugal we need to submit the ID details for each guest to a government website.
Or at least for the custom field to allow for multiple attachments so they can attach their ID's. The former would be better so we do not have to subscribe for another software like Checkin which does that.
1 vote -
Add a trigger condition based on length of stay
We want to add a tim based condition on the length of stay.
E.g For a 1 night stay, our check out message is sent out the day the guests check in because it's set for one day before check out. On most stays that works well, however on a single night stay it gets messy because the guests receive check out details before they even get to check in
1 vote -
1 vote
-
Add more info to system template "Payment failed"
I got an email saying that a payment had failed, but giving no additional information about the lead. I want to see more info so that I can find the lead and follow up with payment.
2 votes -
Variables Request for Deposit amount and Percentage at reservation.
"Percentage at reservation" from Property Settings => Main settings tab, for example 30% at reservation and collect balance at 15 days prior to checkin date => this variable "Percentage at reservation" will pull 30%
"Deposit amount" means the amount guest has to paid at reservation. For example percentage amount at Property Settings => Main settings tab is 30% and guest's booking total without Security deposit is $1000 so this variable "Deposit amount" pulls 30% * 1000$ = 300$
2 votes -
There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners
There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners.
1 vote -
Ability to turn ff system template "Notifying owner of a new booking"
Ability to turn ff system template "Notifying owner of a new booking" from the messages sent to property owners
1 vote -
Specified Date Trigger
Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.
4 votes -
Send Now Feature
It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.
25 votes -
More variables for SMS message
Support more variables for SMS message such as: Rent, Night Rate, Cleaning fee, etc to provide more details via SMS for co-workers who don't use email frequently.
1 vote -
You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
You should have a feature wherein you can stop the automation for a specific guest without affecting other guests.
2 votes -
Support "New transaction" event in Triggers.
I want to notify the guests when there are new transactions added to their bookings
1 vote -
Be able to set up a trigger when a service is purchased during checkout flow
When a guest purchased for a service during the checkout flow, I would like to send out the auto message related to the service purchased
1 vote -
3 votes
-
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
3 votes -
Send whatsapp messages from a phone number of my choice (ie our business whatsapp line)
As a PM I would like to send whatsapp messages from my own unique number so that guests can whatsapp me on this number but also call me on this number. I would also then like to have my own logo as the whatsapp profile picture
5 votes
- Don't see your idea?