278 results found
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Allow text triggers to use email templates
Right now you can only create a text trigger using a text template. However, you can manually send a text message using an email template. If you could use an email template with a text trigger it would cut down on the number of templates you need to create. Thank you.
1 vote -
Pre-arrival form settings
In Pre-arrival form, I only need the information of main guest including guest name, age and email, not other additional guests. Imagine a villa with 10 guests, it will upset certainly the leader to fill the form for 10 guests, collect all names, emails, ages, etc
However, when unchecking the fields First name, Last name, Age, Email under 'Additional guest information' section makes the fields for Main guest (first name, last name, age, email) hidden as well so we have to add the custom questions.
2 votesThank you for your feedback. We will fix this in an upcoming release.
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How can you publish on amazon kindle as a new author?
As a professional book publisher in the UK, working in the industry since 2012, we have helped many new author to acheive their publishing dream at https://www.britishbookpublishers.co.uk/kindle-direct-publishing Many new author makes few mistakes while they publish their content on various platforms like Amazon Kindle, Google Books or Apple Book Store, some don't properly formatt their book properly while some failed to comply on their terms of services. How ever as we help them in their publishing journey they get published instantly.
1 vote -
No Way to Notify Guests Through Booking Channel When Deposit Is Returned
When the security deposit is automatically released, the guest only gets an email. There’s no way to notify them through the platform they booked on, like VRBO or Booking.com. That’s a big gap in communication.
We try to keep everything in one place so guests aren’t confused, and this forces us to rely on email when many guests don’t check it. We should be able to trigger a message through the booking channel when the deposit is returned, just like we can for check-in instructions or thank-you messages.
This really needs to be fixed.
1 vote -
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.86 votesHi everyone,
Thank you for voting on the idea to duplicate templates and triggers. I'm excited to share that this feature is currently under development.
In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.
What’s included in the beta?
We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:
* new variables in custom templates
* new triggers
* auto-translations
* improved search, navigation, and filtering
* much more
Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:
* use the feature in your normal workflow where it makes…
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Booking Date Variable for Guest Receipts (TICO Compliance)
Hi UserVoice Support,
We are requesting the addition of a booking date variable in the system, specifically to insert the date of the first payment (i.e., the initial booking confirmation) into guest receipts and booking communications.
This date is not only important for guest records and travel insurance purposes but is also a requirement under the Travel Industry Council of Ontario (TICO) guidelines. TICO mandates that travel agencies provide accurate transaction documentation, including the date on which the booking or first payment was made.
Having this variable will allow us to automate compliance and maintain transparency with our guests while…
1 vote -
Add trigger condition for VRP payment method
The current booking setting is set to booking request, however, we're using VacationRentPayment (VRP) and by design they charge guests immediately when they place the requests.
We want to turn off triggers for only reservations that use VRP, so they don't get the check in informed, So that I can encourage them to cancel if it don't like the reservation.
We want to add a trigger condition to distinguish the payment method
1 vote -
Arabic as Language in templates
Add Arabic as Language in templates
1 vote -
Improve Booking flow of Vrbo reservation
At the moment, a confirmed booking from Vrbo with success transaction is imported into Hostfully as NEWINQUIRY . Then the start of processBookingRequest method, we set the status as QUOTESENT. After the payment has been processed successfully, we change the status of the lead to BOOKEDBYCUSTOMER and then we thrown the NEW_BOOKING event.
This causes both triggers for 'booking inquiry' and 'booking confirmed' fired for Vrbo confirmed reservation which confuses our guests and miscommunication. Some guests may not be happy because they're asked to pay while they have done it already.
1 vote -
Triggers run for inactive properties
Trigger should fire for inactive properties. We deactivate the properties temporarily, but there are active reservations and we need automated messages sent to guests.
1 vote -
Add ChargeAutomation condition to trigger - complex condition
Add Chargeautomation condition to trigger - complex condition
2 votes -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
11 votes -
1 vote
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Triggers related to jobs starting time
Be able to create triggers (notifications) around timing of Jobs. For example, be able to send a reminder to a service provider X number of hours before a job.
(when the job is not tied to each guest or specifically to a check-in or check-out, we need the notification tied to the job specifically)
5 votesThank you for suggesting.
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Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
55 votes -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
5 votes -
2 votes
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Add Hospy and Checkin triggers/channel
It will be great to add those channels as part of the triggers options. That way we could automate specific messages to guests coming from them.
1 vote -
Allow everyday trigger under certain condition
I d like my balance template triggered everyday until full payment is complete.
2 votes -
When booking changes houses. Notify both owners of the change
When a guest changes houses within their reservation the original owner should be notified of the cancellation and the the new owner should be notified of the booking.
2 votes
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