252 results found
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Booking updated trigger to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
15 votes -
Be able to set up time-based triggers to be fired for example 30 minutes after I receive an inquiry
I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.
2 votes -
Variable to pull information on the Services added
We would like to have a variable on auto messages that can say whether some has booked a service or not. For example, we have hot tub as an additional service, and we want to notify the owners that they selected a hot tub.
1 vote -
Ability to download the pre-arrival form in PDF format
Sometimes we need to claim money from a guest who does not follow the house rules. For example, we may need to claim extra cleaning fees for a pet and show that pets were not allowed on the furniture.
Although the house rules are included in the pre-arrival form for guests to check and agree with, there is no way for us to obtain a PDF of it like the rental agreement. This makes it difficult to provide evidence that the guest agreed to our house rules in order to claim the money.
Therefore, having the ability to download the…
3 votes -
Ability to edit pre-arrival form
Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
"Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.
16 votes -
Pre-Arrival Form government ID
In the Pre-Arrival Form yo allow fields for each guest to give government ID details and not just the Primary guest. In Portugal we need to submit the ID details for each guest to a government website.
Or at least for the custom field to allow for multiple attachments so they can attach their ID's. The former would be better so we do not have to subscribe for another software like Checkin which does that.
3 votes -
"Day of the Week" message without active stays
At the moment, the condition "Day of the Week is" can only be sent along with the condition "Stay is Active".
We would like the ability to have "day of the week" messages be sent to our Service Providers regardless of if there's an active stay or not.
1 vote -
Different Pre-arrival form
Different pre-arrival form for different channel as asking Government ID for Airbnb guests against their terms and conditions.
3 votes -
complex conditions - Templates
I would like to know if its possible to have templates that I can chose when sending the reservation when they can book at pay Credit card and when I request they pay through wire/zelle as some guests I dont want to have them pay Via CC as some guests dont want to pay the CC fee. How do I set it up
2 votes -
Restrict checkin/ checkout time options in Pre-arrival form
In Pre-arrival forms => Estimated arrival time, there are multiple options which is earlier than Property default checkin time so user can select the checkin time that we cannot accommodate.
For example, checkin time is 3:00 PM but they can select 2:00 PM or earlier.
Is there any way we can restrict the option to select there to make sure only fews option for checkin and checkout time can be selected?
3 votes -
Hyperlink in Pre-arrival Form
We have a pet agreement that we want to hyperlink to if the guest answers Yes to bringing a pet. Currently we can add a link but it isn't clickable, hyperlinking does not work on the guest side. Nothing happens when they click the link. They have to copy and paste the link to be able to read the agreement and indicate they agree with the terms. Would be nice to hyperlink to the rental agreement as well if we want. That way they aren't receiving too many agreements and forms to fill out.
2 votes -
Have a Job Reminder option in the triggers
Have a Job Reminder option in the triggers to send an email reminder to the cleaner on the morning of the job date.
1 vote -
2 votes
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Be able to add "property is" filter to all triggers
Be able to add "property is" filter to all triggers so they can be set up better for messaging owners.
2 votes -
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages?
We have guest that has booked multiple rooms all under one contact. is there a way we can limit the barrage of automated messages she will receive. consolidating all the booking reservations into only one message?
2 votesSorry I don't understand what you mean with "limit the barrage of automated messages". Please explain.
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Move the system templates to the right categories.
It’s confusing to see agency messages are listed under Guest messages, etc. Please sort the system templates to appear within the correct categories.
2 votes -
1 vote
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Airbnb review reminder trigger
Ability to have a condition for a trigger so that we can send a reminder after 10 days if the guests didn't leave a review on Airbnb
3 votes -
Create calendar-based Jobs for recurring tasks
We manage over 120 properties. So keeping track and scheduling reoccurring tasks like AC service or replacing batteries in door locks would be a great help. We would also use this feature to schedule weekly inspections of properties that are currently not occupied.
6 votes -
Allow Messages To Trigger By Tag
PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.
2 votes
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