272 results found
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Arabic as Language in templates
Add Arabic as Language in templates
1 vote -
Improve Booking flow of Vrbo reservation
At the moment, a confirmed booking from Vrbo with success transaction is imported into Hostfully as NEWINQUIRY . Then the start of processBookingRequest method, we set the status as QUOTESENT. After the payment has been processed successfully, we change the status of the lead to BOOKEDBYCUSTOMER and then we thrown the NEW_BOOKING event.
This causes both triggers for 'booking inquiry' and 'booking confirmed' fired for Vrbo confirmed reservation which confuses our guests and miscommunication. Some guests may not be happy because they're asked to pay while they have done it already.
1 vote -
Triggers run for inactive properties
Trigger should fire for inactive properties. We deactivate the properties temporarily, but there are active reservations and we need automated messages sent to guests.
1 vote -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
11 votes -
1 vote
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Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
5 votes -
2 votes
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Add Hospy and Checkin triggers/channel
It will be great to add those channels as part of the triggers options. That way we could automate specific messages to guests coming from them.
1 vote -
Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
52 votes -
Allow everyday trigger under certain condition
I d like my balance template triggered everyday until full payment is complete.
2 votes -
When booking changes houses. Notify both owners of the change
When a guest changes houses within their reservation the original owner should be notified of the cancellation and the the new owner should be notified of the booking.
2 votes -
Be able to fire manually a trigger even if the variable $LEAD_CONTRACT URL] doesn't have a signed contract
In this instance, this trigger is set up to send to an admin email. The customer wants it to send, but not include any info if the contract hasn't been signed. Instead it fails since their is no signed contact.
1 vote -
ChargeAutomation pre arrival icon in the lead
once the ChargeAutomation pre-arrival form is completed it should show the icon in the lead
1 vote -
Add variable for service fee in custom templates
Ability to add a variable in custom templates for the service fee paid by the guest on OTA he/she used like Airbnb, VRBO or Booking.com
1 vote -
Add ChargeAutomation condition to trigger - complex condition
Add Chargeautomation condition to trigger - complex condition
1 vote -
Enhance Zapier Integration to Automate Guest Review Triggers for Good Reviews
Requesting an enhancement to Hostfully's Zapier integration to automate the process of triggering review requests via Airbnb review. Specifically, they want to automatically trigger a "Zap" when a guest leaves a 5-star review on Airbnb. Currently, they have to manually extract 5-star reviews from Hostfully reservations and upload the data to Nice Jobs (additional tool used by customer), which is time-consuming.
Key Issues:
Hostfully does not have a trigger for Airbnb reviews, particularly 5-star reviews.
Existing "notes" triggers in Hostfully's Zapier integration are unclear regarding which note fields are actionable.
Automation is desired, but a semi-automated workaround (adding a specific…2 votes -
Edit customized fields
under the pre arrival form instead of deleting them one by one
2 votes -
Show alerts when there's an error in email settings
I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages
15 votes -
Receive notifications when an owner makes a change to their block
Be notified when an owner makes a change to their block? Like if they update the arrival or departure, or update notes
19 votes -
Triggers related to jobs starting time
Be able to create triggers (notifications) around timing of Jobs. For example, be able to send a reminder to a service provider X number of hours before a job.
(when the job is not tied to each guest or specifically to a check-in or check-out, we need the notification tied to the job specifically)
3 votesThank you for suggesting.
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