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How can we improve the property management platform?

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96 results found

  1. Be able to send bulk messages

    Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers

    15 votes
    5 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  2. Analytics for Message Response Time

    We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.

    Ideal functionality would include:
    • Average response time per message
    • Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
    • Filterable data (by property, team member, time range, etc.)
    • Visual reporting or exportable data for tracking trends

    This would not only help our team hit internal communication goals but also assist in…

    4 votes
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  3. Add property picture or name in inbox sidebar

    Show a picture of the property where the booking was made in the Inbox sidebar.

    5 votes
    1 comment  ·  Inbox  ·  Admin →
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  4. White label hostfully logo in SMS and whatsapp messaging

    When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.

    It would be really helpful if we could update this so that the agency logo logo appears in these communications.

    This would enhance branding and make presentations to clients more professional.

    7 votes
    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

  5. Notes in Inbox View

    Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.

    2 votes
    0 comments  ·  Inbox  ·  Admin →
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  6. Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

    Replies on inbox should default to replying in the manner which the guest sent. Ie, SMS, Email, etc

    8 votes
    2 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  7. Put a star or Dot beside the name in the left column of the Inbox

    If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
    Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
    If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
    To…

    4 votes
    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

  8. Create a report to track highest periods for receiving questions from guests

    specific report to track inbox messages and their flow

    2 votes
    0 comments  ·  Inbox  ·  Admin →
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  9. Keep responses to emails in the same thread.

    When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    19 votes
    5 comments  ·  Inbox  ·  Admin →
    How important is this to you?
    requires more information  ·  AdminSteph (CTO, Hostfully) responded

    Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.

  10. Provide an AI auto-responder feature for the Inbox

    The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.

    11 votes
    received  ·  2 comments  ·  Inbox  ·  Admin →
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  11. Filter by tags in the Inbox

    1 vote
    0 comments  ·  Inbox  ·  Admin →
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  12. Option to see which team member sent a inbox message

    I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes

    1 vote
    0 comments  ·  Inbox  ·  Admin →
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  13. Ability to choose which guest message to use "Suggest an answer" feature

    I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.

    1 vote
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  14. Inbox - extra guest

    It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.

    3 votes
    0 comments  ·  Inbox  ·  Admin →
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  15. Be able to print guest conversations

    inbox data - Print button

    3 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  16. One inbox per direct booking

    Inbox should have one inbox thread per direct booking to avoid miscommunication

    1 vote
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  17. Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.

    Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.

    4 votes
    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?

  18. Sync message edits from Airbnb

    When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API

    3 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  19. Mark as unread messages

    Have the option to mark as unread the messages int he inbox.

    62 votes
    planned  ·  8 comments  ·  Inbox  ·  Admin →
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  20. Task management 'complete' button in the unified inbox

    Task management 'complete' button for guest, team messaging.

    For example, a potential client with 200 listings based in Australia would like to be able to slightly task manage within the unified inbox. For example, a guest asks to replace something, the team can read the message, take on the task to do the job, and in the unified inbox, be able to mark the job as complete.

    2 votes
    received  ·  0 comments  ·  Inbox  ·  Admin →
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