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137 results found

  1. calculation of the Total Rent to be the nightly rental rate plus the cleaning fee

    1 vote

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  2. When I extend the hold on the pipeline if the date range is occupied with another hold, the system shows the error pop-up window that says internal server error
    => would be better for the pop-up window to say "There is already an active open hold for this listing"

    1 vote

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  3. Be able to modify individual nightly rates and not just the total night rent on a lead.

    3 votes

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  4. Context: Past bookings should not be able to be deleted that have payments towards them. An accidental click of cancel or delete can be very easily clicked on. The entire booking should be able to be retrieved if this occurs.

    1 vote

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  5. Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.

    11 votes

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  6. In Pipeline > Lead Modal > Client Information tab, I want to be able to type the letters to easily search for a country or language.

    1 vote

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  7. The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.

    I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.

    14 votes

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  8. 1 vote

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  9. I want to delete a guest from Guest Information page and guests' list (for example: a guest for testing purposes).

    1 vote

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  10. We should always consider what the guest has already paid in the order of the same lead, even if the Property Manager changes the property of the lead.

    1 vote

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  11. This feature would allow a host to keep track of how many guests were confirmed to have arrived, given early access, etc. With multiple people managing an inbox, or even one that is busy, it is hard to mentally recall if everyone has what they need to check in.

    1 vote

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  12. 4 votes

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  13. 1 vote

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  14. In the pipeline tab there is a Link at the top where you can "see all customers". I would like the option to be able to add customer info manually. This would be amazing for when I meet people in person that say they want to come stay at one of my properties and I could just save their info in their directly. I can then send communications directly from their contact page. This would significantly increase workflow and help with marketing, etc...

    1 vote

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  15. When I change the rent manually on Pipeline, I want the rent I input manually to remain the same when I change the number of guest, as long as it's not exceeding the base guest.

    For example. my base guest is 10, I changed the rent to $100 manually on Pipeline. When I edit the lead once more with number of guests = 2 (which is <10), I expect the rate $100 to be kept, instead of the (dynamic) rate on pricing tab.

    1 vote

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  16. I would like to have the ability to delete canceled reservations for all channels

    2 votes

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  17. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    2 votes

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  18. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    3 votes

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  19. We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    3 votes

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  20. I want to be able to edit the email address in the guest profile, it's currently not editable and not reflected in the update of the lead email.

    1 vote

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