258 results found
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Stop Future Automated Messages Feature
It would be amazing for PMs to have the ability to stop all future automated messages (such as review request templates) if the guest had an issue during their stay to prevent a bad review from coming, an automated message can remind them to leave a review.
The other scenario where this can benefit is if the guest caused damage and you do not want to send any follow-up automated messages to remarket to them to come stay again
3 votes -
Specified Date Trigger
Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.
5 votes -
Remove language template from a System Template
There's no "Delete this template" option for system templates so it is not possible delete a language template.
4 votes -
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
4 votes -
Variable "ORDER PAID TO DATE" in custom templates
I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.
10 votes -
Allow PDF in Pre-arrival Form > Government ID file
I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.
4 votes -
Ability to send SMS notifications for new reservations to 2 different owners
I would like to have the ability to send SMS notifications for new reservations to 2 separate phones.
Many of the properties that we manage have multiple owners and it would be beneficial to be able to send text message notifications to each owner. In a lot of cases (such as this one), the multiple owners are a married couple and it would be beneficial to be able to send text message notifications to both the husband and the wife.
1 vote -
Do not receive a notification when guests completes the pre arrival form
Have the option not to receive an email when a guest completes the Pre-arrival form
4 votes -
Conditions for Job Assignment
We have two listings. There's a cleaning company there that works on weekdays only, and we have a part-time employee there who can work on weekends only.
So ideally I would be able to set up two triggers that created cleaning jobs at checkout for those listings -- one that assigned Monday-Friday cleanings to service provider A, and another that assigned Saturday-Sunday cleanings to service provider B.
It looks like that could be implemented under "if these conditions are met", which comes up when a trigger event is "booking confirmed". The "choose field" dropdown would add "departure day is", which…
1 vote -
Create an "Airbnb account name" variable to use as signatire
We would like the account name on Airbnb to appear as a signatory.
1 vote -
Option to enable/disable triggers
Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.
28 votes -
Ability to add early check-in or late check-outs as upselling items after the booking has been confirmed
I would like to have an option that someone can add an early check in or late check out in a template email that can be set up as a trigger. It would be most helpful if the trigger went out for those who did not have a same day check in and out for the property.
I would like this to be something they can add on the night before check in and night before check out. The current feature seems to be more for during bookings.2 votes -
Set a complex trigger for "X" time after booking confirmation
Set a complex trigger for "X" time after booking confirmation
46 votes -
Add function to duplicate triggers & templates
It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
Less clickings and save more time.79 votes -
SMS triggers send to phone number field and not cell phone number field
It would be better if the SMS triggers would be associated with cell phone instead of phone, Just in case If a customer puts their home phone in the phone field and cell phone in the cell phone field
3 votes -
Trigger for a failed payment due to insufficient funds
Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.
I may just create my own template to use manually.
3 votes -
Add condition if the rental agreement has not been signed and check in is X days away
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
30 votes -
Expose and Improve "Place on hold" email template to add booking dates
It would be helpful if the email that we get when a property has been put on hold by a guest would include the dates concerned, not just the property name. Now it looks like this:
Hold requested for LMS 13 PAX by *****@yahoo.com
The property has been put on hold.1 vote -
Booking updated template to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
15 votes -
Add condition condition unavailable date for booking inquiry
At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.
I can figure out the template side, but not the trigger side.
I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.
1 vote
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