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  1. 2 votes

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  2. I d like my balance template triggered everyday until full payment is complete.

    2 votes

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  3. In email templates, the day of the week and month abreviations are in English, also to French recipients. It should be translated into the template language.

    On top of that, the date and month are inverted for us European. It's very confusing and makes us sound like a foreign automated company.

    See attached printscreen: it should say "du mercredi 16 juillet 2025 au dimanche 27 juillet 2025"

    1 vote

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  4. I have over 30 templates and it's getting difficult to organize, see what we really needs, identify double communication, etc... It would be great to have the ability to sort them, or organize in custom folders, just like in an inbox.

    1 vote

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  5. When a guest changes houses within their reservation the original owner should be notified of the cancellation and the the new owner should be notified of the booking.

    2 votes

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  6. I should be able to send different messages to last minute bookings so they don't get an all messages a at once. I should be able to exclude last minute bookings from the other messages.

    1 vote

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  7. As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.

    Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.

    Thanks!

    15 votes

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  8. Requesting an enhancement to Hostfully's Zapier integration to automate the process of triggering review requests via Airbnb review. Specifically, they want to automatically trigger a "Zap" when a guest leaves a 5-star review on Airbnb. Currently, they have to manually extract 5-star reviews from Hostfully reservations and upload the data to Nice Jobs (additional tool used by customer), which is time-consuming.

    Key Issues:
    Hostfully does not have a trigger for Airbnb reviews, particularly 5-star reviews.
    Existing "notes" triggers in Hostfully's Zapier integration are unclear regarding which note fields are actionable.
    Automation is desired, but a semi-automated workaround (adding a specific…

    2 votes

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  9. Send the trigger even if the pincode is missing so the guest still receives the rest of the information.

    1 vote

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  10. under the pre arrival form instead of deleting them one by one

    2 votes

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  11. When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

    22 votes

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  12. Variable in custom template to add Property Cover picture. At the moment, we have to use HTML code if we want to add the property cover to a template which is not pretty easy to use.

    1 vote

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  13. Is there a way to get a notification if we got a booking on a day that has an assigned job?

    An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.

    If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?

    1 vote

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  14. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  15. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  16. This will help send check-in instructions right after the agreement has been signed

    1 vote

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  17. I am looking at where to find variable that we can use for the balance due but without the security being included, not the total without SD

    1 vote

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  18. For some properties, there is a check-in END time. It would be helpful to have a variable that can pull that into the custom templates.

    1 vote

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  19. It would be nice to have the ability to select which data is shown on the pre-arrival form.

    2 votes

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  20. There's a failed status for Airbnb guest reviews, but it may be helpful to know why it failed.

    2 votes

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