250 results found
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Add Hospy and Checkin triggers/channel
It will be great to add those channels as part of the triggers options. That way we could automate specific messages to guests coming from them.
1 vote -
Manually Schedule Messages
I would like the ability to manually schedule messages without using a trigger.
2 votes -
ChargeAutomation pre arrival icon in the lead
once the ChargeAutomation pre-arrival form is completed it should show the icon in the lead
1 vote -
Negative value on trigger
Ability to select a complex condition that sends the trigger only if it is not a same-day booking, or to be able to select 'before stay start' in * hours and up to * hours, with the 'up to' value being negative.
2 votes -
Add variable for service fee in custom templates
Ability to add a variable in custom templates for the service fee paid by the guest on OTA he/she used like Airbnb, VRBO or Booking.com
1 vote -
Add ChargeAutomation condition to trigger - complex condition
Add Chargeautomation condition to trigger - complex condition
1 vote -
Add Order Number variable with 7 digits in the template
Add Order Number variable with 7 digits in the template
1 vote -
2 votes
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Trigger new messages
When we need to transfer a guest’s reservation to a new location, it would be much more efficient if all the relevant information for the new place was sent automatically. Right now, we have to manually find and send everything, which takes up a lot of time. It would be great if, when a reservation is moved—whether before or after it begins—it could be treated like a new or last-minute reservation, and the check-in info could be automatically sent to the guest.
1 vote -
Make all variables used in system templates available for use in custom templates
Certain variables, such as [$TRANSACTIONAMOUNT$], [$TRANSACTIONID$],[$GUESTINFOURL$]- which leads to the pre-arrival form, and others are only functional in system templates. I'd like to be able to insert them into custom templates so that I can have more control over formatting, colors, branding, and when these messages are triggered.
2 votes -
2 votes
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Allow everyday trigger under certain condition
I d like my balance template triggered everyday until full payment is complete.
2 votes -
Translate day of week and month into the recipient language
In email templates, the day of the week and month abreviations are in English, also to French recipients. It should be translated into the template language.
On top of that, the date and month are inverted for us European. It's very confusing and makes us sound like a foreign automated company.
See attached printscreen: it should say "du mercredi 16 juillet 2025 au dimanche 27 juillet 2025"
1 vote -
folders in template
I have over 30 templates and it's getting difficult to organize, see what we really needs, identify double communication, etc... It would be great to have the ability to sort them, or organize in custom folders, just like in an inbox.
1 vote -
When booking changes houses. Notify both owners of the change
When a guest changes houses within their reservation the original owner should be notified of the cancellation and the the new owner should be notified of the booking.
2 votes -
turn trigger on or off for seasons vs just deleting
turn trigger on or off for seasons vs just deleting
7 votes -
Sort triggers alphabetically so you can easily see the order your messages are going
Sort triggers alphabetically so you can easily see the order your messages are going with a naming convention.
1 vote -
Tools for last minute bookings.
I should be able to send different messages to last minute bookings so they don't get an all messages a at once. I should be able to exclude last minute bookings from the other messages.
1 vote -
Date and Time Format Options for International Users
As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.
Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.
Thanks!
4 votes -
I want to be able to send my guests a receipt and have it show the discount they received on it.
Right now the template that i can use to give a receipt using the statement variable does not have a line showing the discount. I want it to look like a legitimate statement/receipt.
3 votes
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